Product Analyst - Customer Lifecycle

Department: Marketplace - Analytics

Employment Type: Full Time

Location: Remote

Reporting To: Vladislav Oshchepkov

Description

About us 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 2 million active users choose Tabby to stay in control of their spending and make the most out of their money.


Over 8,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, and Bloomingdale’s use Tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait, and has raised more than $275 million in funding from leading global and regional investors.

We are looking for a Product Analyst to contribute to the evolution of Tabby. The Product Analyst will work in our Customer Lifecycle team and will think about how to boost customer activation to all Tabby products and to boost customer loyalty and awareness in general.

You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities:

• Support product and business teams in working with different stages of customer activation and reactivation funnels, including personalized and engagement features, educational and onboarding tools, navigation guidance, and other call-to-action mechanics.
• Generate hypotheses, conduct research and A/B tests, and present your findings clearly and compellingly highlighting the importance of your insights.
• Collaborate with business teams in addition to the product team.
• Support and monitor existing Tabby Customer Lifecycle metrics, identify areas for improvement, and develop new metrics that inform decision-making across the organization.
• Develop data visualizations and reports that are informative and easily understood by business and product teams.
• Assist in the planning of necessary data structures.

Skills, Knowledge & Expertise

• Minimum of 3 years of work experience as a data/product analyst.
• Proficiency in SQL and relational databases.
• Proficiency in data visualization tools, particularly Tableau.
• Experience in planning data structures for new products and features.
• Strong knowledge of Python (Pandas, Numpy, Statsmodels, Matplotlib, etc.)
• A minimum of 2 years of experience in designing and conducting A/B tests is a must.
• Experience in customer loyalty analytics or collaborating with growth and activation products is a plus.
• Experience in customer segmentation analysis is a plus.
• Experience in mobile application product analytics is a plus.
• Strong quantitative skills and a structured approach to problem-solving. Ability to analyze issues, identify root causes, and recommend solutions.
• Fluent English. Excellent verbal and written communication skills, as well as the ability to interact with business and product teams, are required.

Benefits

Relocation and employment
We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain, UAE.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!