Description

Voyantis is looking for a motivated student to join our Operations team as an Operations Analyst!

The Operations Analyst will play a vital role in monitoring system performance and ensuring smooth operations.

As a part-time student position, the analyst will be responsible for flagging and solving incidents, prioritizing issues, and collaborating with R&D, Delivery, and customer success teams. This role provides an excellent opportunity for students to gain practical experience in operational support and system management.

Note- This is a part-time position that requires 4 hours per day.

Who are we?

Voyantis is a leading LTV prediction platform that powers decisions of performance marketing teams. Our platform provides accurate future lifetime value for each user shortly after acquisition, allowing marketing teams to optimize revenues and make data-driven decisions.

Responsibilities

• Monitor system performance and operations to ensure they meet performance and availability standards.
• Flag and solve urgent incidents, escalating complex issues to appropriate teams when necessary.
• Prioritize incidents based on urgency and impact, ensuring timely resolution.
• Collaborate with R&D, Delivery, and customer success teams to address operational issues and improve processes.
• Maintain and update monitoring and alerting systems.
• Prepare and provide regular status updates and reports on system performance and incident management.

Requirements

• Currently pursuing a technical bachelor’s degree (3rd/4th year) in Industrial Engineering, Computer Science, Information Technology, or a related field.
• Proficiency in SQL, including writing complex queries
• Basic understanding of system monitoring, incident management, and troubleshooting.
• Strong problem-solving skills with the ability to prioritize and address issues effectively.
• Good communication skills and the ability to work collaboratively with cross-functional teams.
• Detail-oriented with the capacity to handle multiple tasks and respond to urgent situations.