What we want to accomplish and why we need you?

• Ownership: You ensure things get done, get done on time, and get done correctly.
• Perseverance: You are resilient against setbacks, sticking with things until you succeed.
• Agility: You are able to adapt to change without losing momentum and vision.
• Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
• Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

What does a typical day look like for an Analyst ?

You will be working with clients who are interested in building IVAs on the Haptik platform and training them to enable them for success. You will also be working with PMs and a group of talented developers and QA engineers in delivering solutions of the highest quality and creating engaging user experiences in a specific domain. You will be responsible for delivering high-quality products in a fast pace environment. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

What responsibilities will you be trusted with for the Sr. Analyst Role: 

• Goal-oriented & data-driven - Ensuring active tracking of bot performance and driving ROI for clients by analyzing customer data to improve end-user experience
• Analytical bent of mind- Ease of working with Data via MS Excel, Internal Software & Desktop application skills with the ability to learn & adapt to new technologies 
• Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth 
• Team spirit- Adept at working with cross-functional teams, internal and external, driving them towards a common goal
• Growth focused - Helping to drive continuous improvement & innovation in bot management and related business processes
• Business acumen - Be responsible for opportunities creation & increase the revenue per client

What skills, expertise and experience are we looking for?

• Bachelor’s degree
• 2 - 5 years of experience in support or analytical functions related to information services or a product based company
• Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-solving and decision-making abilities
• Ability to derive insights from data and build an actionable strategy based on analysis
• Basic understanding of how chatbots work is good to have
• This role provides you access to the Personally Identifiable Information or Protected health information for which you will be abide to follow secure data handling practices to safeguard and protect such data.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.