Description

Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

We are seeking a highly motivated and experienced Data Analyst to join our dynamic team. As a hands-on Data Analyst, you will play a pivotal role in leveraging data from our AI products, and skillfully transform it into digestible and valuable information that resonates with our customers, driving data-driven decisions, optimizing product performance, and contributing to the overall success of our products.

You will have a vital part of our journey and make a significant Impact! Join our team as a hands-on Data Analyst and be part of a dynamic environment where your analytical expertise will shape the future of our products.

Responsibilities

• Collect, analyze, and interpret data from various sources to identify trends, patterns, and opportunities. Utilize statistical methods to derive actionable insights that can enhance product performance and user experience.
• Collaborate closely with cross-functional teams, including product managers, engineers, and customer success, to identify areas for improvement in our products. 
• Design, execute, and analyze A/B tests and experiments to measure the impact of product changes. Use the findings to iterate and refine product strategies.
• Develop and maintain dashboards and reports to track key product metrics, performance indicators, and other relevant data. Regularly report findings to stakeholders.
• Drive a culture of data-driven decision-making within the organization. Identify opportunities to enhance data infrastructure, analysis processes, and reporting capabilities.
• Customer KPI Identification: Collaborate closely with customers, CSMs , product and engineering to identify the Key Performance Indicators (KPIs) that will bring significant value to our customers. 

Requirements

• BA/B.Sc. in Computer Science/ Statistics/ Economics/ Business or related fields. 
• 3-5 years of experience in a similar role - Experience with web/mobile data analysis is preferred.
• Experience with SQL, Python, R, or similar and with data visualization tools such as Looker - advantage, Tableau, Power BI.
• Ability to understand business objectives and translate them into data-driven product strategies. Strong problem-solving skills and the capacity to make data-backed recommendations.
• Excellent interpersonal skills and the ability to work effectively with cross-functional teams. Strong written and verbal communication skills to present findings and insights clearly.
• Detail-oriented, analytical thinker with a passion for diving into data to uncover meaningful insights.

Equal Opportunities

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.