What we want to accomplish and why we need you?

Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this ~3.5 minutes video :Life at Haptik

What are Haptik's Core Company Values:

• Ownership: You ensure things get done, get done on time, and get done correctly.

• Perseverance: You are resilient against setbacks, sticking with things until you succeed.

• Agility: You are able to adapt to change without losing momentum and vision.

• Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfillment.

• Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

What you will be doing:

• Publishing all the important MIS and data reports for CS, Clients, Product, Conversations data for the Contakt CS & Operations team. Basically responsible for data at the company level

• Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth

• Team spirit- Adept at working with cross-functional teams, internal and external, driving them towards a common goal

• Data analysis, data mapping, data cleansing, monitoring and reporting data trends, arrive at actionable insights

• Growth focused - Helping to drive continuous improvement & innovation in bot management and related business processes

• Business acumen - Be responsible for opportunities creation & increase the revenue per client

• Enhance Sales & Marketing team’s productivity

• Create monthly reports for executive presentations and board reporting

• Track and analyze key metrics including pipeline growth, lead conversion, win/loss rates, sales velocity, etc

• Own the end-to-end process of tracking the sales funnel, operational metrics and delivering regular insights to the business leaders.

• Assist with onboarding and training new sales talent with the CRM & other tools.

• Maintain regular check-ins with AEs/BDRs/SDRs and others who contribute to opportunity development to determine how sales opportunities are tracking against targets

What skills,expertise and experience are we looking for?

• 2 Years of experience

• Working knowledge of PowerBI or Google Data Studio is a big plus

• Advanced Excel/Google Sheets

• Should have some analyst experience in the past

• Work experience on different databases

• Experience on any CRM tool (e.g. Salesforce, Hubspot, etc)

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.