At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The Vice President of AI Strategy will be responsible for defining, leading, and executing the company’s AI strategy to support our mission of driving transformative outcomes for our customers. This individual will collaborate across product, engineering, sales, and marketing to integrate AI into the company’s core value proposition and long-term vision.

Key Responsibilities:

• Develop and articulate a comprehensive AI strategy aligned with the company’s business objectives and growth plans.

• Identify emerging AI technologies and trends, and assess their potential impact on our business and customers.

• Partner with the product and engineering teams to define the roadmap for AI-driven features, ensuring the development of scalable, innovative, and customer-centric solutions.

• Collaborate with the sales and marketing teams to position AI as a key differentiator in the marketplace, including supporting go-to-market strategies and customer education initiatives.

• Build and lead a cross-functional AI Center of Excellence to foster innovation and ensure alignment across all AI initiatives.

• Drive partnerships and collaborations with AI research institutions, industry leaders, and technology providers to stay ahead of the curve.

• Establish metrics and KPIs to measure the success and ROI of AI initiatives, ensuring continuous improvement and business impact.

• Act as a thought leader and spokesperson for the company’s AI vision, participating in industry events, conferences, and media engagements.

Qualifications:

• Proven track record of success in a leadership role focused on AI strategy, product development, or innovation within a SaaS or technology-driven company.

• Deep understanding of AI technologies, including machine learning, natural language processing, and data analytics.

• Strong business acumen with the ability to bridge technical concepts and business outcomes.

• Exceptional communication and influencing skills, with experience engaging with C-suite executives, customers, and partners.

• Demonstrated ability to lead cross-functional teams and manage complex initiatives in a fast-paced environment.

• Bachelor’s degree in a related field; advanced degree in AI, computer science, or business preferred.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.