Description

The Senior Supply manager organizes the work of the supply team (Supply managers, QA experts, and experts) within the delivery team's projects. The SSM acts as the representative of the supply team in delivery team meetings. The SSM ensures an adequate level of supply and the achievement of a sufficient level of quality in the final results of their delivery team's projects.

Company Intro

Toloka AI is a global tech company that offers end-to-end AI solutions based on the effective combination of Crowd+ML+Expert+Tech Platform. Our solutions are powered by the most diverse global crowd from 100+ countries speaking 40+ languages. We bring together labeling executors from all over the world to form our growing team of more than 200 people. Our team is globally distributed and works from several locations, including the Netherlands, Serbia, USA and other countries across the globe. Working at Toloka AI unlocks the door to being able to work on global projects and our commitment to personal and professional growth.

Responsibilities

• Understand, calculate and track delivery team’s demand for Experts (annotators, writers, editors, QA experts, etc). Together with the supply managers, plan the timely recruitment of new resources, if needed, or the reactivation of existing resources.
• Plan and Approve the timelines for preparing the supply team (recruitment and onboarding), as well as the project start and deadlines within the delivery team.
• Ensure the delivery plan is met for all projects, maintaining an adequate level of performance and quality.
• Together with the supply managers, identifies and resolves issues, predicts and minimizes the risks of not meeting key performance indicators.
• Act as the representative of the supply team in delivery team meetings. Provide up-to-date information on key project metrics, highlight risks and issues, and present a plan for their resolution. Share feedback from the supply team and define requirements for implementing project pipelines.
• Together with the supply managers, define the requirements from the supply team for the pipeline (experts’ roles, pipeline steps, quality control, cost of work, motivation of all roles).
• Based on feedback from supply managers and the results of retrospectives after projects, initiate improvements to the processes and tools for supply managers.
• Create a comfortable working environment within the supply management team, ensure the team's efficiency and staffing levels. Initiate recruitment if necessary. Conduct candidate interviews and onboard new team members.

Requirements

• Existing experience in team management and being involved with your team member's projects.
• Very strong professional communication skills, able to influence people and explain needs clearly.
• Experience of communication with B2B Big tech clients.
• Good Business English, both written and spoken.
• Strong Project Management skills working in a relevant area (Business Operations/Delivery/Annotation/Data Labeling, Crowdsourcing etc).
• Experience working in a technical environment, able to understand technical products and work with a complex technical product.
• Able to demonstrate successful completion of several fast moving time sensitive projects.
• Good track record of analysing and solving problems effectively.
• Positive ‘get stuff done’ attitude, focusing on results.

Benefits

• Personal and career development: we support employee’s ambition for professional development and encourage them to implement their ideas in their projects;
• Flexibility: we offer remote or hybrid employment. You will also design with your manager a workday that works best for you;
• Paid parental leave + Annual vacation policy;
• Other benefit options can vary in different countries of employment.

Country of Origin