SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

We are seeking a seasoned Senior Product Manager to lead SurveyMonkey Audience, our online research marketplace that connects hundreds of thousands of researchers with a global network of 335M survey respondents. In this role, you will build products that deliver exceptional experiences for Market Research professionals and help drive the ongoing tech-enabled transformation of the global Market Research industry. Leveraging your product and analytics expertise, you’ll scale our research marketplace and platform. Reporting to the Senior Manager of Product, Market Research & Solutions, this leadership position focuses on optimizing marketplace economics and pricing, balancing panel supply with customer demand, and managing integrations with external partners. You’ll collaborate closely with other product teams to enhance the respondent experience on mobile and web, while continuously improving response quality to ensure customers make data-driven decisions with confidence.

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

What you’ll be working on

• Develop and own the product and growth strategy for the research marketplace, establishing a clear roadmap to drive new user conversion and repeat usage
• Lead the development and optimization of marketplace economics, a scalable technology platform, and a pricing strategy to ensure marketplace efficiency
• Execute projects independently with a high degree of autonomy and ownership, ensuring measurable outcomes
• Integrate with technology partners to enhance panel supply in key areas, improving the balance of demand and supply
• Design and execute A/B tests and other experiments to optimize user experience and improve critical metrics
• Collaborate cross-functionally with sales, customer success, support, and product marketing to ensure alignment of business and go-to-market strategies for product launches
• Leverage data to drive decisions, instrumenting products to track key metrics and understand user behavior to enhance decision-making
• Conduct market research and analysis to identify industry trends, competitive landscape, and opportunities for differentiation
• Work with a cross-functional team of engineers, data scientists, marketers, and designers to drive product growth and customer satisfaction

We’d love to hear from people with

• Bachelor’s degree in a relevant field; MBA or advanced degree preferred
• 7+ years of Product Management experience, ideally 5+ years in SaaS
• Proven experience shipping high-impact products in an iterative manner, with a focus on customer needs
• Strong user empathy, backed by a combination of qualitative insights and quantitative analysis
• Proficiency in data analysis tools such as Amplitude, Tableau, Splunk, etc.
• Strong cross-functional leadership skills, with the ability to drive results across teams
• Experience leading executive-level discussions and technical deep dives with engineering teams
• (Bonus) 2+ years of experience with marketplace products or executing product-led growth (PLG) strategies in a B2C business

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.