Senior Product Manager (Vonage AI)

The Team

Vonage AI develops AI/ML-based APIs and applications with a focus on audio, text processing and conversational AI systems. The team enhances existing products with AI while driving innovation to deliver new, cutting-edge solutions to CPaaS/UCaaS/CCaaS Vonage platforms. 

Why this role matters;

We are looking for an experienced and innovative AI Senior Product Manager to spearhead the development and deployment of cutting-edge AI APIs and applications. The ideal candidate will bring a solid background in machine learning and the latest advancements in AI, combined with expertise in product management and telecommunications. A passion for innovation and a commitment to creating outstanding customer experiences are essential for this role.

What will you do?

• Collaborate with cross-functional teams to define, prioritize, and execute AI features and API development roadmaps.
• Work closely with engineering teams across Vonage to ensure the successful implementation of Vonage AI technologies in CPaaS/UCaaS/CCaaS platforms.
• Conduct market research and competitive analysis to identify opportunities for AI-driven enhancements in CPaaS/UCaaS/CCaaS platforms.
• Define and track key performance indicators to measure the success of Gen AI features and APIs.
• Engage with stakeholders to gather feedback and insights, and incorporate them into product development processes
• Stay up-to-date on industry trends and advancements in AI technologies to inform product strategy and roadmap decisions

What you will bring;

• Strong understanding of AI concepts, machine learning algorithms, and natural language processing
• Proven track record of successfully launching and managing AI-driven products in a fast-paced environment
• Strong experience in product management, with a focus on AI technologies, ideally with Telecommunication products
• Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's degree preferred) or relevant experience. 
• Experience working with Gen AI, APIs, SDKs, and developer tools in a Telecommunication environment
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making