đ Weâre on a mission to make money work for everyone.
Weâre waving goodbye to the complicated and confusing ways of traditional banking.Â
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Weâre not about selling products - we want to solve problems and change lives through Monzo â¤ď¸
Hear from our team about what it's like working at Monzo â¨
About us:Â
Weâre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
We're looking for a Senior Data Science Manager within our Operations team to help build world class service for the bank of the future. As a key leader, you will take ownership of all data-related aspects of our end-to-end view of supply and demand within Operations. You will play a critical role in shaping and supporting how we think about forecasting, real-time routing strategy, and our workforce management. Additionally, you will oversee our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale our workforce into new markets and working with partners internally and externally to ensure we can design and build a first class system to meet our customersâ needs.
At Monzo, we're building a bank that is fair, transparent and a delight to use. Weâre growing extremely fast and have over 10 million customers in the UK, with over 200,000 new people joining every month. Weâve built a product that people love and more than 80% of our growth comes from word of mouth and referrals.Â
This is a great opportunity to shape the future direction of how we serve our customers, enabling data to ensure we can provide a world class efficient service for all of Monzos customers, as we lay the foundations to build a best in class analytics function. Youâll work closely within our Operations Collective with product and engineering teams to build out our forecasting and routing systems, while partnering with our core operations team to enable a fast and agile workforce.
We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business.Â
The Interview Process:
Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!
Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if youÂ
do have any specific questions ahead of this please contact us on tech-hiring@monzo.com
Whatâs in it for you:
âď¸ We can help you relocate to the UKÂ
â We can sponsor visas
đThis role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
â° We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
đLearning budget of ÂŁ1,000 a year for books, training courses and conferences
âAnd much more, see our full list of benefits here
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
#LI-NB2Â #LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and weâre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weâre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Weâre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage đ