Location: Manila,Metro Manila,Philippines

About Trusting SocialWe are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the "un & under" served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advance and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.Role introductionThis is an exciting and demanding role to implement and scale-up our new credit cards business in the Philippines by partnering with progressive local banks on one side and leading consumer platforms on the other side. You would lead the development of our Android and Apple mobile apps allowing users to apply for credit cards, activate instant virtual cards and be used as the primary card servicing portal. You will implement AI powered conversational interfaces in all aspects of the apps in close collaboration with our data science, UI/UX and engineering teams.This role offers a chance to help young people without traditional access to credit cards to access credit instantly, when and where they need it and to start building their formal financial lives.What you will doTechnical Product StrategyDefine and implement the technical product strategy for our AGI-powered, credit card-centric mobile applicationEnsuring alignment with overall business objectivesProduct DevelopmentIdentify customer pain points relevant to our vision, mission and business objectivesLead development of new product offerings and features, their prioritization and specifications, focusing predominantly on credit card features and conversational AI interfacesCollaborate with our engineering teams to translate product requirements into technical specificationsAI Deployment & PerformanceDesign transformational user experiences leveraging conversational AIOversee the deployment and performance of Conversational AI components on our appMonitor performance and ensure smooth and effective user interactions leading to tangible improvements in our key business metricsApp Store Deployment & Rating ManagementOwn the overall app's deployment on the Google Play Store and Apple App StoreManage update deployment cycles and their scopes including staggered deployments to identify possible bugsImplement strategy to drive and collect positive user ratings on app stores achieving ratings in the top 10% of apps in comparable categoriesContinuously monitor app performance metrics and user reviews on both platforms, making necessary enhancementsApp Usage & Customer Satisfaction MonitoringWork closely with our Analytics team to design reports monitoring app usageImplement and measure customer satisfaction metrics like NPS, evaluate results and suggest improvementsMonitor emerging issues and perform deep dive analysis to identify new insights and propose improvementsQuality AssuranceOversee the quality assurance process, ensuring the app's performance, security and reliabilityEstablish monitoring processes to detect and resolve in a timely manner app downtimes or issues with specific featuresTeam CoordinationFacilitate seamless communication and collaboration among different teams both internal such as the other product managers, UI/UX design or customer research as well as external such as with stakeholders in our partner banksRegulatory ComplianceEnsure the mobile apps and their features adhere to regulatory requirements of all relevant state and central regulatory authorities as well as app store policiesWhat you need to have:Proven track record in product management, with a focus on mobile apps, consumer finance, credit cards and paymentsStrong technical background with a deep understanding of mobile apps, API integrations, credit card processing technologies and banking regulations (last two preferred)Exceptional ability to work collaboratively with cross-functional teams, ensuring technical requirements are understood and metKeen insight into fintech industry trends, with the ability to evaluate and adopt emerging technologies including Gen AIProficient in data analysis, with the ability to use database queries to inform product strategy and developmentMust have:4+ Years of relevant experience managing consumer facing mobile apps, their development, deployment on app stores, usage monitoring, functionalities design and prioritization, rating management etcExperience with leading development mobile apps from a product or engineering roleFlexibility to travel to Vietnam HCMC occasionally to spend time on site with our local Engineering teamWhat you will get:Work and learn from one of the best and brightest technology teams in the PhilippinesBe part of a winning team with exponential growth regionally, experience recruiting world-class talentsWork directly with top-level managers and learn from an international group of expertsComprehensive optional health insurance package for familyAdditional InfoLearn more about us here:https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s
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