Senior Product Manager, AI Voice

Department: Product

Employment Type: Full Time

Location: Vancouver

Reporting To: Cameron Stone

Compensation: $142,425 - $151,044 / year

Description

Spare is looking for a Senior Product Manager to join our AI Voice team!

As a Senior Product Manager at Spare, you’ll be driving not just products but opportunities for our business to thrive. As the owner of a key product squad, you'll play a pivotal role in creating new revenue streams and accelerating the pace of our growth.

This role requires travel to the United States, and therefore successful candidates are required to have appropriate travel documents to be able to do this. If located in Vancouver, please expect to travel to the United States 15-20% of the time.

This role follows a hybrid schedule. We require team members to be in the office on Mondays, Wednesdays, and Fridays, with the option to work remotely on Tuesdays and Thursdays. Our office is located in downtown Vancouver, and we believe this balance fosters strong collaboration while supporting flexibility.

❗️Please note: Spare will be observing an end-of-year shutdown from December 25 to January 1.  If you apply during this time, you may not hear about the next steps until we return to the office on January 2.

About this role✨

As a Product Manager, you will:

• Own Product: Take full ownership of a specific product squad, overseeing its development, strategy, and lifecycle management.
• Drive Product Vision: Define and communicate a clear product vision, strategy, and objectives for your designated product squad.
• Collaborate Cross-functionally: Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to align product development with business objectives.
• Drive Market Insights and Customer Needs: Analyze data, conduct customer research, and engage with customer-facing teams and integration partners to identify market trends and customer needs.
• Inform Product Solutions: Work collaboratively with your team to generate innovative product solutions, bringing your unique product vision to address customer feedback and unmet needs.
• Evangelize the Product: Act as an evangelist for your product both internally and externally, creating enthusiasm and excitement for future developments.
• Chart the Product Roadmap and Manage Resources: Be responsible for product roadmaps, product strategy, resource allocation, and release schedules.
• Create Stakeholder Alignment: Bridge the gap between internal and external stakeholders to define product requirements and ensure alignment.

About You ✨

You have...

• Product Management Experience: Three or more years managing technical software products from inception to launch, demonstrating a track record of success.
• Proven experience working closely with enterprise customers, building relationships with key clients, and driving customer-centric product decisions.
• User Experience Excellence: Proven experience in shipping products with exceptional user experiences at scale.
• Experience taking new products from concept to market, getting your first customers, and optimizing post-launch.
• Stakeholder Relationship Building: The ability to build strong relationships with internal stakeholders across different functional areas, including growth, engineering, marketing & design.
• Innovative Thinking: Demonstrated capacity for thinking outside the box, potentially including entrepreneurial experience.
• Problem-Solving Skills: Ability to identify root causes of user frustration and go the extra mile to ensure product and team success.
• Technical background with a strong understanding of software engineering (SWE), enabling effective collaboration with engineering teams.

Nice to have:

• A degree in computer science, mathematics, a science-related field, or software engineering.
• Entrepreneurial background.
• Passion for or experience working in Transit/Mobility.
• Hands-on experience building and scaling AI products.

Don’t meet every single requirement? 
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.
At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.

About AI Voice ✨

The AI Voice Team at Spare is transforming customer interactions through cutting-edge conversational AI technology. Our flagship product, AI Voice, replaces traditional IVR systems with intuitive, human-like interactions, allowing riders to seamlessly book trips, cancel reservations, and access real-time information without long wait times.Designed to tackle challenges such as 24/7 service availability, high call volumes, and staffing shortages, AI Voice empowers transit agencies to improve operational efficiency while enhancing rider satisfaction. By prioritizing accessibility and creating equitable experiences for riders who prefer phone-based support, our team is committed to delivering scalable, human-centric AI solutions that make transit more inclusive, reliable, and efficient.