at Haptik
Full TimeJio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
About Interakt
Interakt by Haptik is a leading conversational AI platform that empowers businesses to build and scale meaningful customer relationships through omnichannel messaging. We help businesses engage with customers across various platforms like WhatsApp, SMS, RCS, and more, providing a seamless and personalized experience.
Role Overview
We are seeking a dynamic and results-oriented Team Lead - Field Sales to lead and grow our sales efforts in Bangalore.In this role, you will be responsible for both managing a team of 4-5 field sales executives and directly contributing to revenue generation through individual sales efforts, primarily focused on acquiring SME and MSME clients. You will play a crucial role in expanding Interakt's market share and building strong customer relationships.
Key Responsibilities:
Team Leadership:
Recruit, hire, train, and mentor a high-performing team of 4-5 field sales executives.
Conduct regular performance reviews, provide constructive feedback, and identify areas for improvement.
Motivate and inspire the team to achieve sales targets and exceed expectations.
Foster a positive and collaborative team environment.
Individual Sales Contribution:
Directly contribute to revenue generation by actively prospecting, qualifying leads, and closing deals within the SME and MSME segment.
Develop and execute effective sales strategies and plans to achieve individual sales targets.
Conduct effective sales presentations and product demonstrations to potential clients.
Negotiate and close deals with key decision-makers.
Build and maintain strong relationships with existing and potential clients within the SME and MSME segment.
Market Development:
Conduct market research and competitive analysis to identify new market opportunities within the SME and MSME segment.
Develop and execute go-to-market strategies for new product offerings and services tailored to SME and MSME needs.
Represent Interakt at industry events and conferences focused on the SME and MSME sector.
Build and maintain strong relationships with industry partners and influencers within the SME and MSME ecosystem.
Sales Reporting & Analysis:
Track and analyze key sales metrics, including revenue, conversion rates, and customer churn.
Prepare regular sales reports and forecasts for management.
Utilize data and insights to optimize sales performance and identify areas for improvement within the SME and MSME segment.
Customer Success:
Ensure customer satisfaction by addressing any concerns or issues promptly and effectively.
Build long-term customer relationships through regular communication and proactive support.
Qualifications:
Proven experience: 5+ years of experience in field sales roles, with at least 2 years in a sales leadership position, preferably in the SaaS/technology industry.
Team management: Proven ability to lead, motivate, and mentor a high-performing sales team.
Individual sales excellence: Demonstrated track record of achieving and exceeding individual sales targets, with a strong focus on acquiring SME and MSME clients.
Communication & interpersonal skills: Excellent communication, presentation, and interpersonal skills.
Market knowledge: Strong understanding of the local market and competitive landscape within the SME and MSME segment.
Results-oriented: Highly motivated and driven to achieve ambitious sales targets.
Problem-solving skills: Ability to identify and solve problems effectively and creatively.
Technical aptitude: Basic understanding of technology and the ability to learn new technologies quickly.
Bachelor's degree in Business Administration, Marketing, or a related field.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.
