Location: Mountain View, CA onsite – USA Department: GTM Reports to: VP of Marketing About Level AI : Level AI is transforming how modern customer service teams operate. Our AI-native platform powers deep insights from customer interactions, helping enterprises deliver world-class customer experiences. We are backed by top investors including Battery Ventures, and have raised over $67 million in funding to date. Level AI is growing rapidly and on a mission to build the most adaptive and forward-thinking customer experience solutions. Role Overview : We’re looking for an experienced SDR Manager to build, scale, and lead our Sales Development team. You will be responsible for driving pipeline generation, developing SDR talent, and partnering closely with Sales and Marketing to fuel Level AI’s growth.
Responsibilities :
Hire, onboard, and coach a high-performing team of SDRs
Set clear KPIs for activity, meetings booked, and pipeline creation; ensure targets are consistently met
Design and optimize outbound and inbound lead generation strategies
Partner with Marketing on lead quality, campaign strategy, and messaging alignment
Deliver regular coaching: call reviews, email reviews, live coaching sessions
Track and analyze SDR team performance; report on key metrics to Sales Leadership
Build career development plans for SDRs with a focus on internal promotions
Own and continuously improve SDR processes, playbooks, and sales engagement tooling
Champion a culture of accountability, learning, and high performance
Requirements :
3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
Proven track record of exceeding pipeline and meeting setting goals
Strong coaching, mentorship, and leadership skills
Deep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)
