Mimica's mission is to empower enterprises, teams, and individuals to reclaim their most precious resource — time and work more efficiently, with greater purpose and impact.
Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica’s process intelligence highlights inefficiencies, prioritizes improvements based on ROI, recommends the optimal technology for automation (RPA, intelligent document processing, GenAI), and provides a blueprint for building new automations and transforming work.
Part of your day-to-day
Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Data Science, and Product Management to influence Mimica’s roadmap and innovation pipeline.
Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.
Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.
Ensure customers are equipped with the knowledge and tools needed to leverage Mimica effectively. Execute training programs, workshops, and onboarding sessions to drive user adoption.
What You Will Bring
5+ years of customer success, value engineering, or management consulting experience.
Experience in process improvement tools and methodologies.
Excellent communication (oral and written), project management, and organizational skills.
Able to clearly present and communicate value to drive action.
Strong prioritization skills, being able to effectively interpret work requirements between urgent and important.
Superb people skills, including the ability to be assertive when necessary, being empathetic, and quickly understand stakeholders’ needs and motivations to build rapport.
Strong collaboration abilities to effectively interact across a spectrum of functions and levels.
Analytical aptitude to analyze complex business problems and processes.
Ability to analyze large data sets within Excel with basic tools such as creating pivot tables and writing simple formulas.
Bonus
Experience in process mining and/or task mining.
Experience in implementing Gen AI and automation.
Have working knowledge of SAP Modules or of similar software solutions (e.g. Oracle, JDE, Salesforce).
💰 Generous compensation + stock options — aligned with our internal framework, market data, and individual skills.
🏢 Distributed work: Work from anywhere — fully remote, in our hubs, or a mix.
💻 Laptop, remote setup stipend, and co-working budget
📍 Flexible schedules and location
☀️ Ample paid time off, in addition to local public holidays
🍼 Enhanced parental leave
🧘♀️ Health and retirement benefits
📖 Annual L&D budget
🌴 Annual workaways and regular virtual & in-person socials
🌍 Opportunity to contribute to groundbreaking projects that shape the future of work
Note: Some benefits may vary depending on location
