Who We are
With a global mission to “make the healthcare experience more human”, Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.
We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM.
Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen.
If you want to learn more about our culture and work environment, we invite you to consult the real opinions we have on Glassdoor.
We're looking for a Senior Ops Project Manager (AI) to accelerate the collaborative efforts of our global AI area and Brazil operations.
The team is focused on exploring ways to use AI technologies for the benefit of patients, physicians and clinics. We benefit from being both part of an established company and an independent startup.
We understand both the capabilities of current technologies and the needs of patients and physicians, and we stay in close contact with them. We validate ideas and build proofs of concept, MVPs and scalable solutions. We make sure they deliver value to end users.
The Operations Manager will oversee the performance, optimization, and growth of AI products in Brazil. This role focuses on managing stakeholders, analyzing KPIs, monitoring performance, and optimizing processes for scalability and efficiency. The ideal candidate will excel in stakeholder management, data-driven decision making, and operational improvements.
Key Responsibilities:
Qualifications:
Proven experience (5+ years) in operations or project management, with a focus on scaling businesses or projects at the regional level.
Strong analytical and problem-solving skills, with the ability to interpret data, anticipate challenges, and develop effective, data-driven solutions.
Excellent stakeholder management and communication skills, with a track record of collaborating across cross-functional teams and organizational levels.
Demonstrated expertise in optimizing processes to improve operational efficiency and scalability.
A proactive self-starter with the ability to work independently, manage multiple priorities, and deliver results in dynamic environments.
Requirements
What experience and skills do you need to do great at this position?
are an interdisciplinary entrepreneur,
have a high level of energy, ownership and strong communication skills,
have 5+ years of relevant experience (e.g. project management, customer success, product management), ideally in a high-growth environment (tech experience is a plus),
are the masterminds of numbers! Excellent in analyzing, and synthesizing product usage data to provide actionable insights
are “Hands on” with ability to adapt quickly to a fast-paced working environment + you’re able to switch between strategic high-level thinking and hands-on operational work,
possess excellent project management capabilities - you are organized, systematic and detailed with a focus on results,
You are native Brazilian and can communicate in English (B2+).
It would be also a plus if you:
you worked with AI, ML projects,
have experience working with LLM-based solutions, know their pros and cons, and worked with various prompting techniques.
What does the recruitment process look like?
30-minute meeting with Ainhoa Hameeuw (Talent Acquisition Partner)
1-hour meeting with Felipe Wanderley (Global Head of AI)
Business case
30-minute interview with Karol Traczykowski (VP of AI)
30-minute meeting with Felipe Rizzo (Country Manager Brazil)
Final feedback
*This role will be based remotely first in Brazil
Benefits
