If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Do you want to experiment with creating extraordinary conversations grounded in consumer behaviors and advancing technology?

We are establishing a new Product Owner on the Conversational AI team, dedicated to experimenting with innovative experiences driven by consumer behaviors and the Conversational strategy. This Product Owner will drive the execution of experiments spanning the Conversational domain including chatbots, text, email, IVR, etc. This role will collaborate closely with the Emerging Capabilities & Competencies, Telephony and existing Conversational teams on use case development.

This is a hybrid role with two days per week in the office.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Compensation grade H5.

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Job Description Summary

Do you want to be a member of a team that aspires to lead digital innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you’re passionate about fueling growth, driving brand choice and solving needs in ways that haven't yet been imagined, then Nationwide’s Digital Product Management Group may be the place for you!

As a Senior Consultant, you'll be the liaison among the Digital Product Managers, other Products owners and key team members to develop the product vision and strategy while supporting multiple business lines. We'll count on you to discover, refine and deliver a product that addresses user needs while creating the right user experience.

Job Description

Key Responsibilities: 

• Partners with Digital Product Manager and other Digital Product Owners to execute on the solution vision/roadmap. Serves as the customer and business proxy to developers and agile teams for highly complex and technical digital products and experiences. Often supports enterprise shared solutions impacting multiple audiences and lines of business.

• Defines, prioritizes and grooms the agile delivery team's product backlog to ensure continuous delivery, as well as, develops, prioritizes and manages epics and user stories for the delivery team.

• Participates in daily scrum meetings, grooming meetings, project status meetings, sprint planning and review meetings. Drives near-term achievement planning by overlaying the prioritize backlog against fixed time blocks (monthly/quarterly) to help manage interdependencies and coordination across development teams.

• Participates in planning and execution of user acceptance testing, triages issues and works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.

• Defines, monitors and analyzes metrics that inform the success of the digital solution(s). Presents results in a clear and concise manner to senior-level leaders.

• Acts as a source of expertise for direction, mentoring and guidance for less experienced Product Owners.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Director, Digital Product Management. May have the opportunity to manage a team. 

Typical Skills and Experiences: 

Education: Undergraduate studies in business administration, digital marketing, human-computer interaction, user experience, product management and design, user experience, computer science, or related fields.

License/Certification/Designation: Property/casualty insurance and/or life/health/accident/variable annuity licensing and/or FINRA 6 and 26 securities registration, CLU, CPCU, CPU, FLMI certifications are a plus.

Experience: Typically, 10 or more years of demonstrated experience delivering customer-facing digital solutions in a complex, multi-sector, multi-product business, internet sales, website or web application development and/or research. Experience with agile delivery methodologies and product management/owner principles and experience managing large, sophisticated projects required.

Knowledge, Abilities and Skills: Understanding of a broad set of digital technologies including IoT, mobile and key digital interaction devices impacting the end-to-end customer journey. Understanding of the insurance/financial services industry a plus. Deep knowledge of agile delivery methodologies and product owner practices required. Knowledge of user experience principles and practices a plus. Strong project and process management skills. Strong verbal and written communication skills to interact with all levels within the company as well as external parties. Able to adapt to a fast-paced environment. Experience managing multiple work streams. Strong problem-solving and decision-making skills. Able to collaborate with and influence across multiple teams and subject areas.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above required the approval of the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions: 

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.  

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.