About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As the Principal of ITSM Operational Risk Metrics, you will be part of the ITSM leadership, working closely with the team to establish, maintain and deliver insightful metric reporting capabilities. In this role, you will set data strategy, provide direction on analytic products and ensure data engineering resources deliver on ITSM data needs to the organization via our data warehouse, data lake and a suite of reporting, dashboard and analytics tools.

Key Responsibilities

• Lead the design, development and continuous improvement of the ITSM reporting operating model across enterprise (i.e., people, process and technology that are required to deliver actionable risk management, controls and resiliency related insights to key stakeholders across the organization)
• Oversee the development of data pipelines that ingest and enrich source data to inform metrics
• Develop and manage automated dashboards and reporting to key stakeholders (e.g., IT Management, Risk Management/Audit (2LOD/3LOD), and other stakeholders such as the Board of Directors and various global Regulators
• Work with partners across the firm to design, build and oversee the control testing automation program and the development of system-driven Key Risk Indicators (KRIs)
• Oversee the management of data resources, including data collection, storage, and quality while working with Northern Trust’s Enterprise Data Governance team to ensure compliance with the respective standards and practices
• Apply and coach others on 'best in class” reporting practices, processes and tools
• Prepare and deliver training programs to key personnel on ITSM reporting
• Challenge the status quo and find new solutions and drive out of the box ideas
• Structure, execute analysis, identify patterns in data, derive valuable insights and recommend management actions, while delivering modern visualization of the analysis and insights, and automate the regular production of reports

Key Skills/Experience

• 10+ years experience creating, maintaining and enhancing ITSM/ IT Reliability related metrics which were leveraged for strategic and regulatory reporting.
• Focus: BI analysts use data analytics and visualization tools to develop insights, reports, and dashboards that inform business strategies. They translate complex data findings into actionable business intelligence.
• Skills and Tools: Expertise in Power BI, Tableau, and SQL BI tools. Strong business acumen and the ability to communicate complex concepts clearly are important.
• 3+ years leading teams within a Financial Services organization to deliver analytic and reporting solutions using a variety of common reporting tools (e.g., ServiceNow, PowerBI, Tableau, Javascript)
• Experience working effectively with diverse global teams to come up with the best solution and motivate people to act (e.g., convening, structuring, owning the agenda and facilitating meetings and workshops)
• Ability to communicate effectively with all levels of the company coupled with the ability to reason, persuade and influence effectively
• Self-motivated and capable of working on your own initiative and lead others in fast-paced environments
• Data science, modeling and advanced analytics certifications or degree a plus
• Experience with agile methodologies and operations a plus

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.