About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications. We act as a trusted advisor and thought leader for our customers, ensuring developers and enterprises maximize value from our models and products. As a founding member of the  Startups Solutions Engineering team, you’ll help our most innovative strategic startup partners bring novel applications to market that make leverage of our newest, most exciting models and capabilities.

 About the Role

We are seeking an experienced solutions leader to partner with startups and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with founders to understand their ideas, guide their AI strategy, and identify the highest value use cases and applications. You will also demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with the Startups Sales, VC Partnerships, Solutions Architecture, and Product, Engineering, and Research teams.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver an exceptional pre-sales customer experience for Startup prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

• Create and maintain documentation, demos, cookbooks, guides, and FAQs related to common questions and requirements discovered while working with early stage startups.

• Foster startup advocacy and represent the voice of the customer with internal teams by gathering and relaying feedback, identifying themes across startups, and incorporating them into product planning.

• Help startups build and troubleshoot in real time during Hackathons, Startup Founder events, and Startup Office Hours.

• Represent OpenAI in VC events, providing thought leadership around best practices and product roadmap. 

You’ll thrive in this role if you:

• Have 7+ years of experience in a technical pre-sales role, ideally managing and scaling teams.

• Experience as a founder or CTO building an early stage startup. 

• Demonstrate a thorough understanding of the product development lifecycle.

• Have industry experience in building production level products using programming languages like Python and Javascript.

• Have a strong grasp of AI/LLM best practices, experience delivering Generative AI/traditional ML solutions, and have knowledge of cloud architecture.

• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.