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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place!

The goal of the Evaluation & Optimization team is to empower LLM agent builders to evaluate their agent’s performance and optimize them to better serve their own business needs. We do this by building tools which allow for deep introspection into the performance of an Agent which empower users to pinpoint where improvements can be made. These tools are made available to users in a variety of ways, including an easy-to-use user interface embedded within Salesforce’s Agentforce platform as well as API tools for internal or highly technical teams to leverage.

Agents and LLMs are a fast evolving technology. As a team deeply embedded in LLM infrastructure we are looking for engineers who enjoy a fast-paced environment, can deliver incrementally, and think creatively.

Your impact:

• Build, scale and maintain critical features of the Einstein platform that is at the forefront of Salesforce AI and LLM innovation.

• Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities

• Lead/Participate in Software Design and Architecture discussions

• Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists

• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation goals

• Lead and mentor junior members of the team

• Adopt, embrace, and promote agile and test-driven software development practices

• Make/Participate in critical decisions that attribute to the success of the platform

• Be a multiplier and have a passion for team and team members’ success

• Be a vocal advocate for technical excellence and help the team members make sound decisions

Basic qualifications and skills:

• Bachelors (or) Masters degree in Computer Science, Software Engineering, or related STEM field with strong competencies in algorithms, data structures and software design

• 6+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems and/or full stack software applications in the B2B (or B2C) SaaS space that scale for millions of users and operate 24x7

• In-depth working knowledge of at least one object-oriented compiled, statically-typed language (Java, C++, etc), and a scripting language (Python, Ruby, etc)

• Solid experience in REST based API development, API lifecycle management and/or client SDKs development

• Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation

• Solid understanding of SDLC, and best practices in design, development, testing, and deployment

• Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)

• Ability to support/resolve production customer escalations with excellent debugging and problem solving skills

• Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting

Nice to have skills

• Experience with Python

• Solid understanding of web technologies, such as HTTP, XML, JavaScript, AJAX, HTML, JSON, etc. Familiarity with frameworks such as React or Vue.js is nice to have

• Experience with developer tools such as Git and Jenkins

• Demonstrated experience of working with ReST and thorough understanding of its fundamentals

• Working knowledge of building B2B or B2C SaaS applications using cloud providers such as AWS, GCP, or Azure is desired

• Exposure to Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, etc. from data engineering perspective is a plus

• Some Salesforce platform/ecosystem knowledge is nice to have

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