Senior Technical Product Manager (Vonage AI)

The Team

The Vonage AI team is at the forefront of innovation, building AI/ML-powered APIs and applications that redefine audio, text processing, and conversational AI experiences. We don’t just enhance existing products—we push the boundaries of what's possible, integrating cutting-edge AI to transform our CPaaS, UCaaS, and CCaaS platforms. From smarter automation to groundbreaking new solutions, we’re shaping the future of AI-driven communication.

Why this role matters;

We're seeking a visionary AI Senior Product Manager to lead the charge in developing and launching state-of-the-art AI APIs and applications. This role is perfect for an experienced expert with a deep understanding of machine learning, the latest AI advancements, and a strong track record in product management—especially within telecommunications. 

If you're passionate about driving innovation and crafting AI-powered solutions that redefine customer experiences, we want you on our team.

What will you do?

• Partner with cross-functional teams to define, prioritize, and drive the development of AI features and APIs.
• Collaborate with engineering teams across the organization to seamlessly integrate AI technologies into CPaaS, UCaaS, and CCaaS platforms.
• Conduct market research and competitive analysis to uncover opportunities for AI-driven innovation and differentiation.
• Establish and monitor key performance indicators to measure the impact and success of Gen AI features and APIs.
• Engage with stakeholders to gather insights, refine product strategies, and enhance user experiences.
• Stay ahead of industry trends and AI advancements to shape forward-thinking product roadmaps and strategies.

What you will bring;

• Deep expertise in AI concepts, machine learning algorithms, and natural language processing, with a passion for leveraging AI to create impactful products.
• A proven history of launching and scaling AI-driven products in fast-paced, dynamic environments.
• 5+ years of product management experience, specializing in AI technologies and telecommunications solutions.
• A Bachelor’s degree in Computer Science, Engineering, Business, or a related field (Master’s degree preferred) or equivalent hands-on experience.
• Hands-on experience with Gen AI, APIs, SDKs, and developer tools within the telecommunications industry.
• Exceptional communication and collaboration skills, thriving in cross-functional teams and stakeholder engagement.
• Strong analytical mindset and problem-solving abilities, using data-driven insights to drive strategic decisions.

#LI-DHC1