Role Overview: SECURITY AND ENFORCEMENT SPECIALIST

We seek an experienced Security and Enforcement Specialist who will provide strategic liaison and enforcement management to MAX business operations across locations in Cameroon. This position is responsible for coordinating engagement with government security agents, enforcement of terms of contracts, safety of all MAX  employees and physical assets(Fleet), from any physical and security threats. This role reports directly to the Group Head of Security and the Country Operations Manager. You must be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment. We are also committed to and encourage equal opportunity. 

What You’ll Do:

MAX Security Liaison and Enforcement

• Implement and execute strategies for recovering outstanding fees due from champions.
• Prepare demand letters and communicate effectively with subscribers and champions regarding overdue payments, outlining payment options and potential consequences of continued non-payment.
• Escalate unresolved cases according to established procedures, potentially involving legal action or service suspension.
• Identify and contact guarantors for accounts where the primary obligor has defaulted on their contractual obligations.
• Clearly communicate the guarantor's responsibilities and the outstanding debt.
• Initiate legal processes and proceedings against champions and guarantors when necessary and in accordance with legal counsel.
• Receive and process reports of missing, defaulting and stolen vehicles to ensure detailed conclusive investigation  and recovery
• Collaborate with law enforcement agencies and internal teams to facilitate the recovery process.
• Maintain detailed records of stolen vehicle incidents, recovery efforts, and communication with relevant parties.
• Ensure compliance with legal and contractual obligations related to stolen vehicle recovery.
• Identify and manage instances of payment default, conduct thorough investigations and communicate with defaulting parties to understand their situation and explore potential solutions.
• Collaborate with legal counsel to determine appropriate legal action when breaches cannot be resolved through negotiation.
• Prepare regular reports on the status of all ongoing matters.
• Identify trends and potential risks related to contract enforcement.
• Liaise effectively with internal departments to facilitate contract enforcement.
• Build and maintain positive working relationships with external stakeholders, including law enforcement, legal representatives, and defaulting parties where appropriate.

MAX Safety

• Provide safety consultation to MAX employees and champions about insecurities and travel advisory
• Select and implement the most effective systems for employees, fleet and champions protection (manage security company engagement, ensure all facilities are adequately monitored and define security rules in each facility)
• Identify any potential threats to employees' and champions' information or physical safety
• Interact with employees and champions to keep them abreast of best security practices
• Lead educational efforts to empower employees and champions to prevent security threats of any kind
• Develop, write and publish materials outlining security procedures for MAX
• Conduct regular tests on processes/trips to determine areas that are vulnerable to attack
• Prepare security reports for clients, managers and other important personnel
• Recommend actions to prevent attacks in security’s weak areas
• Establish liaisons with security agencies to ensure employees', fleet  and champions safety is prioritised
• Competitive intelligence and new market opportunities

• Test and analyze MAX assets for potential security threats
• Conduct security threat assessments and advise the Management accordingly
• Be the point person with clients to discuss security measures, provide information and feedback to MAX Management
• Identify any potential threats to MAX employees, determine the best security measures, and advise accordingly
• Collaborate with People Operations and Operations Manager to lead or assist with any internal investigations
• Fight internal security threats as well as external ones
• Interact with all employees to keep them abreast of best security practices
• Educate the staff to prevent security threats of any kind
• Develop and implement MAX Security Policy and Procedures across all locations

Requirements

What You’ll Need:

• Minimum of 5 - 8 years’ experience in similar role
• Proven experience (typically 2-5 years) in stakeholder management, contract enforcement, debt recovery, collections, or a similar role
• Extensive relationship with government security agencies in Cameroon
• Basic understanding of criminal law and procedure, contract law in Cameroon
• Experience in global/international security contexts
• Excellent communication skills, both written and verbal, with the ability to articulate complex issues clearly and persuasively.
• Exceptional negotiation and conflict resolution skills.
• Strong investigative and analytical skills with attention to detail. 
• Ability to combat physical threats in the workplace
• Understanding of insecurity trends and threats
• Global leader and thinker with the ability to make quick strategic decisions
• Ability to carry out market research
• Highly energetic, self-motivated & proactive

Benefits

• Competitive pay & benefits
• Premium Health insurance cover
• Consistent Learning and Development