About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

The security team at Observe is responsible for securing our application platform, cloud infrastructure, and IT systems and making them compliant with various standards and regulations to protect and enable Observe. Observe works in a high-tech space solving Customer experience using novel ways by implementing Voice AI, assisting agents, and Auto QA of Customer Agent performance.

As a Product Security Leader, you'll be on the front line shifting security left in the SDLC process for cutting-edge Agentic AI and ML-based products. You'll develop and implement security frameworks tailored to autonomous systems, conduct specialised threat modelling, create AI-specific security controls, and collaborate with ML engineers to address unique challenges such as prompt injection, model poisoning, and emergent behaviours. This role requires expertise in traditional application security and emerging AI safety practices to build robust security guardrails while preserving the innovative capabilities that make AI agents valuable. You'll work across the entire development lifecycle to embed security by design, ensuring our AI systems remain trustworthy, resilient, and aligned with intended use cases even as they operate with increasing autonomy.

What you’ll be doing

• Lead the Product security program and mentor other product/application security engineers
• Define and drive the secure SDLC, including threat modelling and product-driven security testing
• Participate in product requirement and technical design discussions to influence requirements and designs
• Define and influence the security roadmap based on the feedback and business requirements
• Create scalable application security using secure coding standards, Procedures democratising security across R&D
• Integrate, enhance, and implement dev-sec-ops tooling, SAST, IAST, SC, and others as required to shift left security
• Build relationships with Product and Engineering teams to integrate security and enhance security culture
• Bake security into every stage of the software development lifecycle for Backend/Mobile/Web applications
• Make sure the products being implemented adhere to security standards
• Incorporate security controls into the SDLC lifecycle to meet PCI, ISO 27001, SOC2, HITRUST, etc.
• Understand AI/ML Gen AI and incorporate security and privacy standards
• Develop custom tools and automation that enable DevSecOps and SecOps
• Manage and run penetration testing program
• Lead and manage bug bounty programs
• Mitigate identified vulnerabilities by providing and/or implementing technical solutions
• Evaluate and integrate security tools and solutions to improve application security posture

What you bring to the role

• 8+ years of professional hands-on experience in managing Application security programs
• Strong foundation of security architecture, protocols, vulnerabilities, and countermeasures
• Strong understanding of secure coding standards and security risks (e.g. OWASP, SANS, and others).
• Familiarity with cryptography primitives and fundamentals (e.g. SSL/TLS, PKI)
• Demonstrated experience in programming languages (e.g, Java, Kotlin, Swift, and/or JavaScript) and development tools (e.g., Gradle, Jenkins)
• Experience with AWS or cloud environments and the ability to recommend designs for
• Ability to juggle multiple responsibilities and prioritize automation over manual processes.
• Strong attention to detail and accountability under minimal supervision
• Strong growth mindset

Compensation, Benefits and Perks

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.