Decile Group (https://decilegroup.com) is transforming venture capital into a force for good in the world. We are working to launch 1,000 next-generation venture capital firms by 2025, changing the face of venture capital. We run VC Lab, the leading venture capital accelerator worldwide and operate the Decile Hub platform, reducing the barriers of entry for next generation investors to launch and grow meaningful early-stage investment firms.
As Product Manager, AI & Intelligent Automation, you will be at the forefront of developing and optimizing AI-driven automation solutions that empower our users. You’ll play a crucial role in shaping the product experience, driving adoption, and ensuring customers maximize the value of our platform. Your insights will directly influence our roadmap as you collaborate with cross-functional teams to build intuitive, AI-powered automation solutions.

The Product Manager, AI & Intelligent Automation responsibilities include:

• Champion AI & Automation – Advocate for intelligent automation and AI-driven improvements, ensuring our solutions align with customer needs.
• Customer Success & Onboarding – Guide users through onboarding, ensuring seamless adoption of AI-powered features.
• User Education & Enablement – Create tutorials, training videos, and documentation to help customers understand and expand their use of our platform.
• Customer Engagement & Support – Host 1:1 calls, respond to inquiries via Slack and email, and provide hands-on assistance to key customers.
• Product & Feature Prioritization – Organize the backlog of AI and automation improvements, working closely with engineering to prioritize high-impact features.
• Data-Driven Decision-Making – Work with the product team to develop user segmentation models that optimize engagement and automation workflows.
• Voice of the Customer – Gather feedback and synthesize insights to inform product development and enhance AI-driven capabilities.

What You Have:

• 4+ years of experience in SaaS product management, AI-driven automation, or technical customer support
• Strong understanding of AI & automation technologies and their applications in SaaS
• Exceptional communication skills, both written and spoken
• Customer-first mindset with a passion for helping users succeed
• Highly organized with strong prioritization skills
• Comfortable working with web technologies and product analytics tools
• Ability to work with teams across product, engineering, and customer success
• Significant overlap with Pacific Time Zone working hours

Bonus Points
• Experience with venture capital, startup ecosystems, or B2B SaaS
• Familiarity with RFM segmentation analysis for customer engagement
• Sales or business development experience, especially in AI-powered software

What We Offer:

• Ability to help change the world
• Vibrant work environment of passionate and capable peers
• Opportunities for personal growth and role expansion
• Perks of a fast-growing startup
• Flexible remote work environment

How to Apply:If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another.
Please describe why you are uniquely qualified for this position as a Fund Account Manager in the competitive field of Venture Capital to apply, as well as submitting your resume.
Salary and benefits are commensurate with experience.