Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team
The GrabMerchant AI Assistant team is dedicated to supporting our merchant partners, helping them grow their businesses by teaching best practices and offering comprehensive merchant support. This team plays a crucial role in enhancing the capabilities of our merchants through AI-driven solutions.Get to Know the Role

As a Lead Product Manager for the GrabMerchant AI Assistant, you will collaborate with cross-functional stakeholders to innovate and develop products that address challenges related to merchant growth and support.

You will report to the Senior Product Management Leader and be based onsite at Grab's OneNorth Office in Singapore.

The Critical Tasks You Will Perform

• You will contribute to the product strategy for the GrabMerchant AI Assistant, collaborating closely with Engineers, Data Scientists, and Analysts.
• You will see through ideas from the problem statement, to implementation, and finally to rollout.
• You will define goals and success metrics to guide and measure the impact of your work.
• You will execute a clear roadmap addressing identified merchant needs.
• You will engage in user discovery to generate new product ideas that enable merchant growth and support.
• You will collaborate across product teams and business stakeholders to drive go-to-market execution and oversee product launches.
• You will present experiment results, OKRs, and learnings to senior Grab leadership.

Qualifications

What Essential Skills You Will Need

• Product Management: Minimum 5 years of experience in product management at a tech company, ideally with platform or user-facing products.
• Customer-Centricity: Demonstrated ability to maintain a customer-first mindset through all stages of product development.
• Data Acumen: Proficient in data-driven decision-making and insights to inform product development.
• Software Development Practices: Strong understanding of modern development practices and tools.
• Cross-functional Communication: Communicate with both technical and non-technical stakeholders, ensuring the team's work is well-understood and well-supported.
• AI and LLM Development: Experience in developing AI and large language model (LLM) products.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.