About the Team

The Growth team's core responsibility is to create the best customer experience across all segments of the OpenAI business. We draw inspiration from a diverse set of customers – ranging from individuals venturing into ChatGPT for their inaugural experience to well-established enterprises building products to deliver value to their own customers. Our focus is on enduring customer and business impact through initiatives, large and small, firmly rooted in data and insights.

About the Role

We are seeking a key member for OpenAI's Growth team to drive engagement and generate impact throughout the customer journey - especially within our longtail customer segment. You will use your analytical and technical skills to design experiments, optimize our sales assist & product-led sales motions, and deliver direct business results through strong partnerships with sales, product, engineering, and more. If you thrive in cross-functional environments and have a passion for leveraging AI to solve customer challenges, this is an opportunity to make a lasting impact at OpenAI.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Create and maintain a roadmap of initiatives to drive impact and insights in our high velocity sales segment

• Design rigorous experiments that involve sales, customer success, AI, and self serve experience to optimize for efficient monetization

• Partner with stakeholders to design a solution for how to address problems like routing for extra large lead volumes, scaled onboarding, and renewals programs

• Collaborate closely with sales, rev ops, marketing, growth, and data science to cultivate a best in class customer experience

• Analyze qualitative and quantitative insights from customer facing teams and data to generate opportunities

What’s success?

• Improve conversion rate for SMBs while hitting internal efficiency targets

• Cultivate stellar relationships with sales, customer success, and the full GTM teams

• Generate innovative ideas that leverage OpenAI technology to solve scale problems

• Share insights with cross functional teams to improve the product and GTM processes

• Cultivate a culture of learning by investing in initiatives that see results and divesting from those that don’t work

• Scale customer obsession

You might thrive in this role if you:

• Have experience in a customer facing role like sales, success, or user operations

• Prior experience with a product-led growth GTM motion.

• Experience collaborating with data science to design A/B tests

• Comfort with BI tools, dashboarding, and data analysis

• Excellent analytical, problem-solving, and communication skills.

Nice to have

• SQL proficiency

• Salesforce, Pocus, or other PLG CRM tool proficiency

• Experience across B2B and consumer product

• Knowledge and passion for AI

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.