About Fello:

Fello is a profitable, hyper-growth, VC-backed B2B SaaS startup on a mission to empower businesses with data-driven intelligence. Our AI-powered marketing automation platform helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market.

With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.

About You:

• You are a proactive, process driven delivery / project management professional with strong communication skills, a customer-first Do-It attitude, and adept at leadership, people person, strategic planning, and risk management. You're passionate, detail oriented, thrive in fast-paced environments and are excited about the opportunity to make a tangible impact.

You Will:

• Project Planning, Management, DIY and Execution:
• • Lead and manage medium to high complex product implementations from Kick-Off through Launch, ensuring all milestones and deadlines are met.
  • Develop plans, including scope, budget, schedule, resource allocation, and risk management.
  • Refine and streamline goals, objectives, and key deliverables in alignment with the organization’s strategic priorities.
  • Be hands on and implement the product for customers.
• Team Leadership and Management:
• • Lead a cross-functional team of Solution Experts, providing clear direction, motivation, and support throughout the Implementation and Support lifecycle.
  • Coordinate and allocate resources effectively, ensuring team members are clear on responsibilities and timelines.
  • Foster a collaborative environment to ensure team cohesion and successful project execution.
  • Build, Measure and Monitor KPI’s Monthly, Quarterly.
  • Conduct regular 1X1s with the team, seek and provide feedback
• Stakeholder Communication:
• • Serve as the primary point of contact for Clients, Leadership team and internal stakeholders.
  • Provide regular project updates and status reports to stakeholders at all levels.
  • Address issues, concerns, and changes in a timely and efficient manner.
• Risk and Issue Management:
• • Proactively identify, assess, and manage project risks and issues, developing mitigation strategies.
  • Monitor project progress and adjust plans as needed to resolve obstacles and keep projects on track.
  • Manage escalations promptly and lead them to closure.
• Quality Assurance:
• • Ensure that deliverables meet the required quality standards and are in line with implementation specifications and expectations.
  • Implement processes to monitor and ensure compliance with organizational standards and regulatory requirements.
• Project Documentation and Reporting:
• • Drive comprehensive project documentation, implementation playbooks, support playbooks, including but not restricted to plans, reports, meeting minutes, and status updates.
  • Prepare and present post-project evaluations and lessons learned to improve future project outcomes.
• Continuous Improvement:
• • Contribute to the development of best practices, processes, and methodologies
  • Mentor team members, providing guidance and support for their professional development.
• Collaboration:
• • Collaborate with Sales, Customer Success to drive synergies between the entire Sales -> Implementation -> Success process ensuring Customer Delight

You Have:

• Bachelor’s degree or similar.
• Willingness to support until 3:00 pm EST.
• Experience:
• • 8 - 12 years of experience in project management, with a focus on managing complex projects
  • Experience in SaaS, Startup’s will be preferred
  • Proven experience in leading cross-functional teams and managing multiple stakeholders.
  • Strong background in risk management, resource management, and budgeting.
  • Experience in Agile, Waterfall, or hybrid project management methodologies.
  • Project Management Professional (PMP) or similar certification (preferred).
    Experience with CRMS, Hubspot (preferably)
• Skills:
• • Exceptional leadership, communication, and interpersonal skills.
  • Strong problem-solving, analytical, and decision-making abilities.
  • Expertise in CRM systems / project management software and tools
  • Ability to manage competing priorities and navigate complex organizational dynamics.
  • Deep understanding of project management methodologies and best practices.
• Problem-Solving Skills: Strong analytical skills to resolve discrepancies, customer inquiries, and other issues promptly.
• Organizational Skills: Ability to manage multiple tasks and deadlines effectively in a fast-paced environment.
• Tech-Savvy: Comfortable using CRM, billing software, and ticketing systems. Experience with SaaS platforms, Chargebee, or similar tools is a plus.
• Customer-Centric Mindset: A customer-first attitude, with a focus on providing excellent service and maintaining positive client relationships.

Our Benefits:

• Competitive Compensation: Attractive salary and benefits package.
• Flexible Work Environment: Fully remote work with flexible hours to promote work-life balance.
• Professional Growth: Opportunities for career advancement and professional development.
• Health & Wellness: Comprehensive health and vision insurance plans.
• Paid Time Off: Generous PTO and paid holidays to recharge and relax.
• Collaborative Culture: A supportive team environment that values innovation and collaboration.
• Equity Options: Opportunity to own a part of Fello and share in our success.
• Cutting-Edge Projects: Work on innovative products that leverage AI and advanced technologies.