Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Associate, Operational Strategy manages (Artificial Intelligence) projects by defining the AI roadmap, driving implementations, supporting performance monitoring and providing critical data to the company's internal business partners and leaders to drive strategic and tactical decision-making.

• Support (Artificial Intelligence) projects that have a high level of complexity, visibility, and impact across the organization.

• Leads the governance process on behalf of operations, assists in development of governance artifacts and presentations and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities as it relates to the operations AI portfolio.

• Assists in defining the roadmap for customer service focused strategic projects, including the AI roadmap.

• Provides support for the performance monitoring, continuous improvement, and root cause analysis processes for piloted and/or deployed AI use cases across operations.

• Provides support in development of business goals and objectives to leverage use of data and simplify processes.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: in a Technical or Business-related field.-Required
Master's Degree- Preferred.

5+ Years Relevant business planning, project and financial experience - Preferred.
5+ Years Data management and analytics environment including experience with business intelligence - Preferred.

• General understanding and curiosity of existing and emerging AI and Gen AI technologies (technical expertise is not explicitly needed).

• Experience within a multi-channel contact center operation (chat, voice, digital).

• Basic financial modeling skill, ability to craft a business case and conduct business prioritization.

• Exceptional presentation skills, Ability to research, analyze, document, and present processes, performance metrics, governance and risk analysis that drive business decisions.

• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.

• Advanced Microsoft Office skill, specifically power point and excel.

• Process improvement and data driven root cause knowledge/skill/experience.

• Comfortable dealing with ambiguity, a natural problem solver.

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education."
 

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

Maximum:

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.