Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion.

We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture.

We’re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.

Check out our latest financing milestone and some other coverage:

The Information: 50 Most Promising Startups

Fast Company: Next Big Things in Tech

The New York Times: When A.I. Bridged a Language Gap, They Fell in Love

Business Insider: 34 most promising AI startups

Time: The Best Inventions of 2024

** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)

We do not work with third-party recruiting agencies, please do not contact us**

About the role:

As our first Training and Education Lead, you’ll build and lead Captions Academy — a comprehensive learning platform for individual creators and businesses pushing the boundaries of AI-powered content creation. You’ll serve as the face of customer education, designing tutorials, live webinars, and cohort-based trainings that make our tools approachable and actionable.

Your work will directly drive awareness, increase conversions, and boost retention by equipping customers with the knowledge and confidence to succeed. You’ll become a subject matter expert on how AI is transforming video production, from empowering small independent creators to redefining workflows at the highest levels of Hollywood. If you have a passion for education and generative AI — and you love breaking down complex topics into clear, engaging lessons — this role is for you.

Key Responsibilities:

• Captions Academy: Own and expand Captions Academy as the centralized hub for customer learning across Captions and Mirage Studio, designing structured learning paths that serve customers at every stage.

• Cohort Training: Design and lead hands-on, cohort-based training programs that foster deep product mastery, community, and peer-to-peer learning.

• Video Tutorials: Produce short-form video tutorials, product walkthroughs, and guided learning paths tailored to creators, editors, agencies, and businesses.

• Live Sessions: Host live onboarding sessions, webinars, partner events, and training workshops that bring product workflows to life and drive real-time product mastery.

• Self-Serve Resources: Partner with the Customer Support team to maintain and update Help Center articles, tutorials, and in-app guidance to support scalable self-serve learning.

• Customer Journey: Create educational content that inspires trial registrations, drives conversions to paid accounts, and keeps paying customers engaged through ongoing feature education.

• Cross-Functional Collaboration: Collaborate with Sales, Marketing, Product, and Support to identify customer challenges and inform high-impact training content that accelerates adoption.

• Internal Enablement: Develop internal training materials to onboard and upskill internal teams through product changes and new feature launches.

Requirements:

• 2+ years in education, training, or customer education roles, with a clear passion for teaching and breaking down complex concepts.

• Proven experience designing and leading cohort-based learning programs that deliver measurable, transformational learning outcomes.

• Experience delivering virtual training to large groups of customers on a recurring basis (weekly or ongoing cadence).

• Natural communicator who thrives in front of a live audience and is confident on camera.

• Exceptional ability to simplify technical or complex tools into clear, approachable lessons that resonate with diverse learners.

• Proficient with video editing tools such as Descript, CapCut, Premiere, Final Cut, or similar; familiarity with Captions is a strong plus.

• Deep understanding of how creators, editors, and marketers work, especially in short-form video.

• Highly organized, self-directed, and able to manage multiple projects from ideation through execution with minimal oversight.

Benefits:

• Comprehensive medical, dental, and vision plans

• 401K with employer match

• Commuter Benefits

• Catered lunch multiple days per week

• Dinner stipend every night if you're working late and want a bite!

• Doordash DashPass subscription

• Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)

• Multiple team offsites per year with team events every month

• Generous PTO policy

Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note benefits apply to full time employees only.