With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Do you have a passion for driving global changes? Do you thrive in a highly paced environment? Do you enjoy developing, leading, and managing challenging projects that evolve business insights and strategies that improve processes and prioritization? If you answer yes to all three questions then a role within our Deployment Services + Venture Integration team may be for you. 
  
We are looking for a Technical Program Manager - Developer (AI). This position plays a pivotal role within Deployment Services + Venture Integration, driving AI-powered developer product readiness and delivering complex, cross-functional programs that enable customer-facing roles through strategic planning, technical execution, and operational excellence. 

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Portfolio & Program Management 

• Lead the planning and execution of developer-focused releases across a cross-functional v-team. 

• Translate business and technical requirements into customer solutions and workloads with timelines and ownership plans. 

• Track milestones, risks, and deliverables across multiple teams, tools, and reporting systems. 

• Drive postmortems, lessons learned, and continuous process improvement to optimize operational efficiency. 

AI & Developer Expertise 

• Act as a bridge between technical teams and customer-facing roles to translate AI-powered development features into field readiness strategies. 

• Leverage hands-on knowledge of GitHub, GitHub Copilot, and modern software development workflows to evaluate solution feasibility and integration points. 

• Collaborate with engineering to design and/or review software and data architectures related to product launches. 

• Analyze system flows and usage patterns to recommend improvements in deployment and support. 

Other

• Embody our culture and values.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 2 + years of experience in program or technical project management within fast-paced, customer-centric technology environments, including at least 1+ year managing cross-functional or cross-team initiatives 
• Experience with software development tools and languages such as GitHub, GitHub Copilot, Python, JavaScript, HTML/CSS. 
• Proven success in managing and launching AI-powered or developer-oriented product experiences. 
• Demonstrated ability to manage multiple concurrent initiatives with strong detail orientation and strategic oversight. 

Additional or Preferred Qualifications

• Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 4+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Familiarity with Power Platform, full stack development, and integration with internal Microsoft platforms. 
• Hands-on exposure to AI/ML frameworks (e.g., Azure OpenAI, LLMOps, LangChain, vector databases). 
• Scrum/Agile experience or certifications. 
• Deep understanding of customer enablement or support readiness planning. 

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 1, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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