Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

An HR AI Innovation Specialist focuses on leveraging cutting-edge artificial intelligence technologies within the Human Resources space to drive business transformation, improve operational efficiency, and create innovative solutions. 

As an HR Innovation AI Specialist at ServiceNow, you will play a pivotal role in designing, developing, and optimizing AI to elevate employee experience, drive business transformation, improve operational efficiency, and create innovative solutions. You will collaborate with cross-functional teams to tackle AI-related challenges, stay abreast of the latest technologies, and ensure the effective implementation of AI solutions. Your expertise will be crucial in guiding our AI strategies and enhancing our technological capabilities. 

Qualifications

To be successful in this role you have:

• Support the development and implementation of AI across the Global People team’s technical landscape 

• Work with product teams to understand business problems and determine when Artificial intelligence could be a solution 

• Partner with HR product teams to develop and document business case 

• Embed within product teams/bpms/AI ambassador to understand landscape and find efficiency opportunities/better tech/other vendors to explore new ideas.  

• Wireframe – do initial testing of data  

• Identify and address AI-related challenges and opportunities with existing AI tech. 

• Research and stay current on AI technologies and best practices within the Human Resources space 

• Design and conduct experiments to evaluate the effectiveness of AI solutions and optimize for desired outcomes. 

• Create and maintain documentation for AI systems, including data models, processes, and performance metrics. 

• Provide technical expertise and support for AI-related projects, including troubleshooting and resolution of issues. 

• Communicate complex AI concepts and findings to non-technical stakeholders in a clear and understandable manner. 

• Work closely with product teams, engineering teams, and relevant governance functions finalize and implement AI 

Qualifications 

To be successful in this role you have: 

3-5 years’ experience in a technical role, preferably supporting the Human Resources business function and: 

• Proficiency in machine learning algorithms and Large Language Models. In addition, familiarity with other types of A such as deep learning, neural networks, NLP, and computer vision) 

• Technical expertise - Strong programming skills in languages such as Python, R, or Java. 

• Knowledge of data mining and statistical analysis methods. 

• Ability to develop and optimize AI models for specific use cases. 

• Familiarity with cloud platforms and AI frameworks. 

• Strong problem-solving and analytical skills. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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