at ServiceNow
Full TimeIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Global People Data Scientist focuses on developing and implementing cutting-edge artificial intelligence technologies to solve complex problems in Human Resources space, improve processes, and drive advancements in various Human Resources AI applications. This role is focused on innovation and bringing new approaches and technologies to ServiceNow’s Global People Team.
What you get to do in this role:
Explore and develop advanced artificial intelligence and machine learning techniques to create innovative solutions.
In collaboration with Global People product teams, identify opportunities where AI-driven innovation could solve a business problem
Develop prototypes and proof-of-concepts to demonstrate the potential of new AI technologies and applications.
Research new AI methodologies, experiment with novel algorithms, and deploy AI systems to address business challenges and opportunities and stay up-to-date with the latest AI research papers, trends, and industry advancements.
Optimize existing AI models for performance, scalability, and efficiency, ensuring they meet the required accuracy and reliability standards.
Utilize techniques such as hyperparameter tuning, cross-validation, and ensemble methods to improve model outcomes.
Collect, preprocess, and analyze large and complex datasets from various sources to fuel AI models.
Implement data augmentation, feature engineering, and data cleaning techniques to ensure high-quality input for model training.
Collaborate with engineering and product teams to deploy AI models into production environments.
Present research findings, model performance, and innovation ideas to stakeholders and executive teams in a clear and persuasive manner.
To be successful in this role you have:
Advanced degree (Master’s or Ph.D.) in Data Science, Computer Science, Artificial Intelligence, Mathematics, or a related field.
3-5 years in relevant machine learning, AI research, or related fields, with a proven track record of innovative projects and publications.
Expertise in AI and machine learning frameworks programming languages (e.g., Python, R), and tools for model development and deployment.
Strong analytical abilities with a deep understanding of mathematical and statistical principles applied to AI.
Excellent communication skills for articulating complex information and presenting to both technical and non-technical audiences.
Preferred: Experience working in the Human Resources space
Preferred: Contributions to peer-reviewed journals or conferences in the field of AI.
JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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