Sr Director, AI Operations & Strategy Delivery
 
The Sr Director of AI Operations and Strategy Delivery will be leading AI operations, platforms, and governance frameworks. While leading and managing enterprise-wide platform strategies, it will implement, oversee and manage AI Operations including partnership initiatives and Ops automation opportunities across the organization. It will also develop and maintain operations, procedures and flows for the responsible AI governance operations framework.

Key Responsibilities and Duties

• Plans and prioritizes platform standards and architecture guidelines with compliance and audit teams

• Drives AIOps awareness, education, adoption, and implementation across enterprise projects and departments

• Creates and enforces operations procedures for TIAA governance policies and for emerging tech implementations

• Coordinates with specialized teams (i.e. cyber, TAG, GIS, LRC) for platform operations optimizations and efficiency improvements

• Implements automated operations and monitoring solutions

• Ensures compliance with organizational standards and industry best practices

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Required Skills:

• 5+ years of experience as an Enterprise Program Manager

Preferred Skills:

• 7-10 + years of experience driving high tech and complex tech adoption

• Ability to drive the adoption and acceleration of technology strategies.

• Ability to build and manage programs that foster innovation.

• Strong communication and leadership skills.

• Ability to drive the adoption and acceleration of technology strategies.

• Experience fostering innovation within a team.

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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