Job description

Role AI & Automation Consultant

Responsibilities

• IT Operations(ITOPS) AI & Automation Solution design. Collaborate with

IT ops SME, process consultant to come up with overall opportunities &

solution

• Business process automation solution design. Collaborate with domain

consultant to come up with over all opportunities and solution

• Automation opportunity assessment and sprint planning

• Contribute to Solution Consulting assignments both presales and

execution

• Design / Identify Tools and Platforms requirement for AI & Automation

solutions,

• Estimations Effort; Cost; Time + Development of Business case(s) with

ROI + Program planning

• Participate in proposal defense in coordination with Sales / BD team

• Demos of IPs, & Technical discussion with customers / prospects

• Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.

• Build Demo use cases, Case Studies required for solutions

Required Skills & Competencies

• Minimum 4 years of IT Operation (Apps/Infra operations)

experience with at least 2 years of Solution Architect experience ,

preferably IT Ops Production support / Cloud Ops/Application

support. AIOps Automation Solution Architect will be an added

advantage.

• Should have proven experience as a solution architect and have

participated in RFP/RFI solution responses(including effort

estimations) and Proposal defense, demoing solutions.

• Should have proven experience in IT Service management

processes and practices (e.g. ITIL, CMMI, PRINCE)

• Strong communication skills interact with Sales, Architects,

delivery leads with ability to communicate both business and

technology SMEs

• Ability to collaborate with multiple stakeholders to get things

done mainly with line of influence.

• Should be open for short term travels; Should be open to extend

support hours and be available for customer calls in late evenings.

• Knowledge in ITOPS/AIOPS and Automation methodologies /

platform trends is desirable

• Knowledge in AI/ML, Gen AI and Agentic AI.

• Hands on Automation implementation experience will be added

advantage

• Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,

ScienceLogic etc. will be added advantage.

• Hands on to at least one RPA tool will be added advantages.