Senior Staff Engineer- Gen AI Engineering 

• You are a technology leader passionate about Generative AI, agentic computing and the challenge of building safe and reliable systems on cutting edge technology.
• We are leading the world in AI ambition within Australia’s largest bank and fintech!
• Together, we will engineer the future of banking with innovative Gen AI solutions!

Do work that matters

As we continue our pursuit of NPS +30 we need to transform the way we engage with our customers and colleagues.  The Gen AI Domain has been set up to build the tools and capabilities needed within the group tapping into the promise of Generative AI as a key technology to solve those needs.

This domain will power the creation of Generative AI solutions that will support more personalised experiences for our customers and our people. We must bring a customer first mindset into every decision; every day, whilst taking a holistic change management approach to drive organisational adoption.

We will enable the broader group to leverage broad Generative AI capabilities through building domain owned platforms and frameworks for use across the bank, such as the Gen.AI Hub.

See yourself in our team

As a Senior Staff Engineer, you’ll be a technical leader driving thought leadership, designing and implementing large scale solutions, as well as influencing and engaging the senior stakeholders on modern best practices.

Key Responsibilities:

• Understanding that technology is incredibly fast moving, you will help engineers create adaptable software that can rapidly change as the technology evolves.
• Bring a strong risk mindset to the team, driving the adoption of reliability, testing practices, and responsible AI.
• Relish the challenge of delivering stable platforms for internal consumers despite constant underlying technology changes and continuously optimizing for group outcomes.
• Be self-motivated to keep learning while delivering concrete outcomes for customers.
• Shift between "business" solution development and "platform" development at will, with the ability to tailor communication as needed.
• Partner with product and engineering stakeholders at different seniority levels to influence and educate them on Gen AI solution principles and practices.
• Be an ambassador in driving the Gen AI transformation across the bank working with the Group Practice Gen AI Solutions lead, sharing information and supporting other teams in their learning journey, and building an open learning culture within the practice.
• Take great delight in designing, building, and scaling “no code and low code” frameworks and services to improve the scalability to deliver enriched personalized digital and personal experiences to our customers.
• Coach and mentor other team members by normalizing best practices and hard-earned learnings to break the boundaries in solving real-time data-centric problems.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We are interested in hearing from people who are:

• Able to provide technical strategy and guidance, overseeing medium to complex scale engineering initiatives.
• Customer-obsessed in their mindset to drive the Gen AI transformation work, connecting the work that happens everyday to deliver personalised customer experiences.
• Motivated to be responsible for the development of strategic programs of work, including PoC and production; delivery and run
• Skillful in developing software applications and systems.
• Able to take responsibility for nominated technical assets related to areas of experience including their roadmaps and technical direction.
• Enthusiastic about driving responsible Gen AI solutions by challenging technology limitations and deficiencies in the existing systems and associated processes, procedures, and methods.

Tech skills    

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team:

• Cloud Solution Architecture/Development/Security/IaaC (AWS + Azure)
• Python / TypeScript / C#
• Prompt Engineering
• Gen AI frameworks & tools (e.g. Langchain, Semantic Kernel)
• Vector/Graph/SQL Databases
• Non-deterministic automated testing
• Machine Learning, including LLM fine-tuning
• System Reliability Engineering
• Secure Coding
• Customer engagement systems
• Workflow platforms

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

**Apply Now to live your best life, by doing your best work with us! **

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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