Senior Manager - Insurance Client Solutions

Open to: Remote - USA and Canada

As natural catastrophes like wildfires and severe convective storms grow in both frequency and severity, insurers are under mounting pressure to improve risk selection, pricing accuracy, and portfolio resilience. Traditional risk models—while useful—often fail to capture property-level nuances or reflect today’s rapidly evolving exposure landscape.

ZestyAI leverages advanced computer vision, property condition data, and AI-driven modeling to deliver location-specific, underwriting-grade insights that go beyond coarse hazard maps or historical loss averages. Our solutions help insurers sharpen pricing precision, reduce adverse selection, and better justify filings—ultimately improving both loss ratios and regulatory confidence.

Who We’re Looking For:

We’re looking for a P&C insurance expert with hands-on experience in underwriting, actuarial, or product management, ready to drive business value for insurers through modern risk analytics and technology adoption. If you’ve worked as an underwriter, actuary, state manager, or product manager, and are ready to engage clients in a more expansive, strategic, and tech-forward capacity, this could be your next step.

You're self-driven, intellectually curious, and empathetic with a high level of business acumen. You thrive at the intersection of insurance expertise, technology adoption, and customer impact—guiding organizations through change, unlocking product value, and building trusted relationships from frontline users to C-suite stakeholders.

The Opportunity

Use your deep understanding of property insurance operations, analytics, and regulatory environments to:

• Drive strategic outcomes for customers by aligning their business goals with ZestyAI’s advanced risk analytics and AI-driven solutions.
• Lead end-to-end client engagement, from onboarding to expansion, with a focus on adoption, renewal, and measurable value realization.
• Serve as a thought partner and advocate, leveraging your domain knowledge to guide insurers in underwriting, pricing, or risk selection transformation.
• Conduct regular business reviews, feature deep dives, and workflow optimization sessions with stakeholders from Product, Actuarial, and Underwriting teams.
• Create and evolve success playbooks and process templates for insurers by line of business, market segment, and geography.
• Identify opportunities for upsell, cross-sell, and increased adoption based on your insight into each customer's book and operational model.
• Have lead and orchestrated large scale cross functional initiatives with positive business results in the P&C carrier space

What You’ll Do

• Build trusted-advisor relationships with executives, product owners, actuaries, and underwriters.
• Facilitate impactful meetings and presentations that connect our analytics and modeling products to real insurance KPIs (e.g., loss ratio, hit ratio, expense ratio).
• Champion customer feedback internally to drive product innovation and continuous improvement.
• Collaborate cross-functionally with Data Science, Product, and Support to solve complex problems and deliver a seamless experience.
• Mentor junior team members and contribute to scaling a best-in-class Customer Success practice for the P&C space.
• Evaluate and synthesize client experience on the ZestyAI platform into trackable digestible customer health metrics for the leadership team.  

What You Bring to the ZestyAI Team

7-10 years of experience in property insurance (e.g., underwriting, actuarial, product, or state management roles) with an appetite to apply that knowledge in a client-facing tech environment.

Strong familiarity with:

• Risk scoring and analytics platforms
• Catastrophe modeling and rate filing considerations
• Core insurance workflows in underwriting or pricing
• Experience leading vendor-client relationships, ideally with carrier, MGA, or reinsurer clients
• Polished communication skills, with the ability to engage both technical and non-technical audiences
• Proficiency in project management, including managing complex, multi-stakeholder implementations
• Comfortable navigating a high-growth environment with evolving processes and competing priorities

Why Join ZestyAI?

You’ll be working at the cutting edge of AI in insurance, helping the industry solve long-standing challenges in underwriting, pricing, and risk assessment. You'll join a team of industry experts and technologists passionate about delivering real impact. Your experience in insurance isn't just relevant—it's vital.