Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge data science and Generative AI solutions? Do you dream of playing a technical leadership role that will shape the future of customer service at the Walmart scale?  If you possess exceptional GenAI, Machine Learning, and data analytics expertise, you may be interested in this opportunity.   

The Senior Distinguished I, Data Scientist is a visionary leader who will drive the development and application of GenAI and data science capabilities to optimize customer service experiences at Walmart. As a subject matter expert in AI and data science, this hands-on leader will be responsible for developing and implementing strategies that leverage GenAI to optimize customer service experiences for both Walmart customers and call center agents. You will lead a team of data scientists and collaborate with cross functional teams including dedicated engineering, product and business teams.  

About Team: 

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better. 

 
What You'll Do 

• Drive the strategic vision and execution for the GenAI and data science team.  
• Accelerate the adoption of AI/ML advances in the entire customer care domain, from customer facing GenAI chat and voice bots, to agent assist experiences, and large scale data analysis.  
• Lead hands-on experiments and prototypes. Provide strategic direction for problem solving.  
• Hire, mentor and grow science and engineering talent.  
• Foster a culture of continuous learning, innovation, collaboration, and risk taking.  
• Work cross-functionally across various engineering, product, UX and business teams. Drive consensus and bring ideas to production.  
• Serve as a team expert on changes in industry trends, products, and other advances, and apply this knowledge to influence product needs. 

What You'll Bring 
 
PHD or master’s degree in computer science, Machine Learning, Statistics, Data Science, or a similar field.  

• 8+ years of experience in ML, AI and data science 
• Strong track record of solving complicated business problems using GenAI and data.  
• Profound knowledge of data science and machine learning, Natural Language Processing, LLM,  and GenAI.  
• Exemplary hands-on expertise in data analysis tools and programming languages such as Python, R, SQL, etc. 
• Excellent communication skills with the ability to present complex data in a simple, understandable manner tailored to a wide audience. 
• Exceptional problem-solving abilities and strategic thinking skills.  

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ 

‎ 

‎ 

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎ 

For information about PTO, see https://one.walmart.com/notices.

‎ 

‎ 

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎ 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎ 

For information about benefits and eligibility, see One.Walmart.

‎ 

The annual salary range for this position is $192,000.00-$384,000.00

‎ 

Additional compensation includes annual or quarterly performance bonuses.

‎ 

Additional compensation for certain positions may also include:

‎ 

‎ 

- Stock

‎ 

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 7
years' experience in an analytics related field. Option 2: Master’s degree in Statistics, Economics, Analytics, Mathematics, Computer Science,
Information Technology or related field and 5 years' experience in an analytics related field. Option 3: 9 years' experience in an analytics or related
field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Publications or active peer reviewer in related journals or conference, Successful completion of one or more assessments in Python, Spark, Scala, or R, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

10500 Ne 8Th St, Bellevue, WA 98004, United States of America