We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The opportunity

We are seeking a motivated Senior Data Scientist to join our Advanced Analytics team at Manulife. As part of our Customer Experience (CX) & Personalization initiatives, you will be responsible for developing and implementing robust analytical solutions to identify actionable insights from customer data, enabling us to enhance our products and services to meet customer needs effectively and deliver Customer Experience, Personalization & Digital initiatives as per roadmap.

Responsibilities

• Analyze large datasets and prepare data for analytics & insights following best practices in modeling & feature engineering. Collaborate with Data engineers and IT SMEs to understand source data and build hypothesis.
• Extract topics in customer interaction data and build data visualization and robotic processes by leveraging NLP, LLM, GenAI handling language diversity in transcripts.
• Explore out of box models available and build extensions as needed. Assess accuracy & fitment comparing performance of models for the use case. Recommend & implement solution leveraging Azure and Databricks platforms
• Work closely with stakeholders to gather requirements, design data models, and implement solutions that meet their needs
• Codify best practices, processes, and analytical techniques into standard methodologies for the broader data science team.
• Mentor and provide guidance to junior data scientists, fostering a culture of continuous learning and improvement.
• Stay up to date with industry trends and advancements in AI/ML and related technologies, continuously improving our reporting capabilities
• Experience in model accuracy & run time performance optimization techniques

How will you create impact?

This is a newly created position.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• An advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or another quantitative field.
• Minimum of 5 years of experience solving high-impact business problems using data science.
• Proficiency in statistical analysis, machine learning, and data manipulation techniques.
• Strong programming skills in languages such as Python, Pyspark, or SQL, with experience in data visualization tools (e.g., Tableau, Power BI).
• Practical experience with big data processing frameworks, and platforms such as Azure, Databricks, Spark.
• Excellent communication skills – able to translate sophisticated data science concepts to technical and non-technical partners.
• Track record of implementing models into production with business value.
• Previous experience working with customer analytics is an asset.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.