The opportunity

The Manulife Analytics team’s main goal is to contribute incremental value to the business by leveraging data to provide insights and inform business decisions. The Senior Data Scientist is an individual contributor that is expected to lead or participate in initiatives that arise from or make use of data-driven insights.

This position is mainly accountable for the development, implementation, monitoring, and maintenance of machine learning models and other analytics or GenAI tools used in initiatives that aim to deepen client relationships, improve sales productivity and retention, and increase customers’ lifetime value.

Responsibilities

• Develop predictive models and use machine learning techniques to inform business decisions and support the overall business strategy
• Utilize Gen AI tools, data analysis, and data visualization to develop actionable recommendations that will boost sales productivity, improve persistency, and elevate customer experience
• Execute, track and evaluate marketing campaigns to identify opportunities for optimization and efficiency
• Design and deploy data insights to various stakeholders using visualization software and tools
• Collaborate with teams across the business to mine their analytics needs, address business challenges, identify business opportunities or help define the direction for new initiatives
• Lead and participate in cross-functional initiatives as a subject matter expert for data (usability, availability, quality, security) in order to achieve franchise goals and drive collective strategy
• Support key initiatives, including, but not limited to: a) Ad-hoc leads generation to support sales and marketing activities, b)Testing, validation and implementation of new platforms, software, or tools as needed c) Data quality monitoring and improvement d) Contact policy management

How will you create impact?

The role will directly report to the Analytics Head

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Graduate of Bachelor Degree preferably BS in Mathematics or Statistics, Economics or Business Management, Information Management
• At least 8 years working experience in analytics or related field
• At least 3 year experience using machine learning or statistical software (Data Robot, SAS, Azure ML, etc.) and visualization tools (Power BI, Tableau, etc.)
• Advanced programming or coding knowledge (SQL, Python, etc.)
• Experience with GenAI tools (ChatGPT, etc.) / prompt engineering is a plus
• Working knowledge of financial services industry/ insurance industry
• Knowledge in MS Office Applications (Word, Excel, PowerPoint) is a must
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong communication skills to articulate complex findings clearly to audiences with various levels of technical proficiency
• Project management skills, can identify project challenges and design solutions for them
• Very good oral, written communication and interpersonal skills

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement