We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity

We are looking for a driven and innovative Senior Data Scientist to join our Advanced Analytics team at Manulife regional office in Hong Kong.

Responsibilities

• Collaborate with Data engineers and IT Subject Matter Experts (SMEs) to understand source data and utilize large datasets to prepare and optimize data for building contact center analytics solutions to understand our customers and scaling it globally.
• Develop and implement advanced machine learning models to address complex business challenges, leveraging various algorithms and techniques.
• Work closely with partners to gather requirements, design data models, and implement tailored solutions.
• Standardize processes, techniques, and tools into best practices for other data scientists.
• Drive the adoption of insights from topic model analytics work by influencing and partnering with key stakeholders.
• Innovate and explore creative methods to source and utilize structured and unstructured data for building analytics solutions. Stay updated on industry trends and advancements in AI/ML.

How will you create impact?

You will play a pivotal role in developing and implementing advanced analytical solutions focused on contact center and customer service. Your work will be instrumental in helping us understand our customers and scaling these insights globally to enhance our products and services effectively.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• An advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or another quantitative field.
• Minimum of 5 years of experience utilizing data science to solve high-impact business problems.
• Proficiency in statistical analysis, machine learning, and data manipulation techniques, particularly in the context of understanding customers and scaling globally.
• Strong programming skills in languages such as Python, R, or SQL, with experience in data visualization tools (e.g., Tableau, Power BI) for communicating insights.
• Practical experience with big data processing frameworks and platforms such as Azure, Databricks, Spark.
• Excellent communication skills – able to translate sophisticated data science concepts to technical and non-technical partners.
• Track record of implementing models into production with tangible business value.
• Previous experience working with customer service and contact center analytics is an asset.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.