Job Title: Senior AI Business Analyst

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

This is a Hybrid position onsite three days a week in New Orleans, LA, The Woodlands, TX or Jackson, MS. Relocation assistance and sponsorship is not provided. 

JOB SUMMARY/PURPOSE

The Business Analyst will be part of the AI group and support various activities within the group. The Business Analysts' group is a vital contributor to the success of the AI initiatives by bridging the gap between business needs and technological solutions.  This role requires a skilled professional with a deep understanding of AI technologies, business processes, and a knack for translating complex requirements into actionable insights. Leveraging AI to drive business excellence, this position plays a key role in shaping the future of our organization.

The business analyst will work on the Delivery team in agile "pods," fostering a culture of repeatability and agility in project execution.

Purpose Statement:

The purpose of the Business Analyst is to support the product manager and collaborates with the business in the identification of business requirements and implementation of AI solutions.

JOB DUTIES/RESPONSIBILITIES

• Requirement Gathering and Analysis:  Collaborate with stakeholders to understand business objectives, processes, and requirements related to AI initiatives. Conduct comprehensive analysis to translate business needs into clear, concise, and actionable business requirements (product features, business rules, data sources, formulas).  Summarize and organize complex information arising from multiple business planning sessions, ensuring the information accurately reflects the discussion and decisions that occurred during the sessions.
• Stakeholder Engagement:  Assist process owners with developing problem statements and estimating benefits to evaluate AI and digital solutions.
• Process Optimization: In-depth knowledge of the utility company's business processes and workflows, from customer onboarding to energy distribution and billing. Participate in planning sessions with business leaders to identify and describe AI and digital ideas to support the business.
• Documentation and Reporting: Create detailed documentation of business processes, requirements, and AI model specifications. Translate requirements into Develop user stories and epics. Generate regular reports to communicate project progress, risks, issues key metrics, and insights to stakeholders and AI team. Support creation and maintenance of workplan.
• Collaboration: Facilitate prioritization meetings with AI Digital Transformation and business leaders to help assess and rank various AI ideas.
• Change Management Support: Support Business Analytics Manager, Product Manager, and Change Management Analyst with product demonstrations, communications materials, job aids, and help track user adoption on a regular frequency.
• POD Support: As needed, develop reports, dashboards, forecasts, and workplan to support the operation of the agile “pod” team.  Perform financial modeling and analysis.
• Communication: Interact with department management and may interact with leadership throughout the organization to identify issues that warrant future projects.
• Technology Integration:  Work closely with the engineering team to ensure a seamless integration of AI and other digital technologies into existing business processes. Provide expertise in identifying opportunities for AI applications and enhancements.  Analyze large datasets to extract meaningful insights and support data-driven decision-making processes. Collaborate with data scientists to develop and refine AI models based on business requirements.  Collaborate with QA teams to ensure that AI and digital solutions meet specified requirements and quality standards. Participate in testing activities and assist in the resolution of identified issues.
• Leadership: Mentor junior analysts in project management, goal setting and other related areas.
• Data Management and Security: Expertise in handling sensitive customer and operational data in compliance with industry regulations.  Understanding data governance principles and ensuring the secure and ethical use of data in AI applications.

MINIMUM REQUIREMENTS

Minimum education required of the position.

Bachelor's Degree in a technical or business related field required or equivalent work experience. Desired: Master's Degree.

Minimum experience required of the position.

• Business Analyst Sr: 6-8 years of professional experience

Minimum knowledge, skills and abilities required of the position.

• Proven experience as a Business Analyst, preferably in the context of AI or digital transformation projects.
• Strong understanding of AI technologies, machine learning, and data analysis.
• Strong understanding of automation technologies such as RPA and Power Platform
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Proficient in using business analysis tools and methodologies.
• Effective communication skills to convey technical concepts to non-technical stakeholders.
• Ability to work collaboratively in a cross-functional team environment.
• Strong understanding of the agile framework.
• Working knowledge of Scrum methodology.
• Utility Industry knowledge and awareness of regulatory frameworks, compliance requirements, and industry standards.

Any certificates, licenses, etc. required for the position.

• Certified Analytics Professional (CAP) is a plus.
• Agile certification is a plus

#LI-TR1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116981
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.