Would you like to work with Global Services to execute automation to scale programs and maturity?

Are you passionate about creating visible value and outcomes for the business?

Join Our Digital Strategy & Programs Team

We support Akamai Global Services' mission to drive world-class customer outcomes. Program managers, technologists, and experts collaborate with leadership and vendors to design efficient, scalable service delivery experiences.

Partner with the best

You will partner with IT to support the Experience Cloud Platform. Moreover, you will support digital strategy programs that enhance customer experience. Our collaborative, innovative culture fosters learning and empowers you to impact our business.

As a Business Systems Analyst, you will be responsible for:

• Providing expert guidance on Salesforce Experience Cloud on projects and enhancements to the Akamai Customer Community
• Collaborating with stakeholders in global services to understand and document business problems and needs
• Collaborating within DSP to assess processes, align outcomes, and propose solutions based on industry best practices.
• Conducting stakeholder interviews, defining requirements, analyzing stakeholders, and collaborating with IT to plan and execute solutions.
• Developing and coordinating user acceptance testing, documentation, and training for business users.

Do what you love

To be successful in this role you will:

• Have a Bachelor's Degree
• Bring 3+ years' experience as an analyst or architect leading Salesforce implementations and global Experience Cloud projects.
• Possess 3+ years of experience in scoping, documenting use cases, process flows, requirements, UAT, and change management.
• Demonstrate excellent interpersonal and organizational skills with an ability to communicate effectively with all stakeholders.
• Have experience working with the Salesforce Service Cloud Environment
• Demonstrate expertise in Salesforce Platform, including configuring, customizing, and integrating with external systems.4o mini
• Have experience working on multi-release projects following the Agile methodology

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!