JD for the Role of Salesforce Admin

General Description:

This position is responsible for the administration of multiple Salesforce orgs.

Education and Work Experience

Required Technical Skills

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• Salesforce triggers, flows, layouts, Apex, and lightning components
• Salesforce product specific experience with Lightning versions of Sales Cloud

• Strong experience as a Salesforce admin and supporting Salesforce CRM.
• Detailed level knowledge of Salesforce Lightning and Lightning Components.
• Strong experience in managing and monitoring the health of a live Salesforce environment, including respective sandboxes.
• Experience conducting code merging activities and deploying code/configuration between sandboxes and Production environment.
• Excellent communication skills and ability to tailor messaging both business and technology team members, as well as executive leadership.
• Advanced Salesforce configuration skills, including custom objects, workflows, Flows, Process builder, and Lightning App Builder. (Admin / App builder certification preferred)
• Ability to thrive in a fast-pasted environment is a must.
• Open to different and new ways of working that enhance performance.

Primary Responsibilities:

The activities which the person will be directly held accountable for are broken into the following main areas and include:

• Manage users, including creation and removal of users.
• Manage roles and permissions assignments.
• Work with Salesforce and development team to provision and set up a new client’s org.
• Work with internal teams and Salesforce to resolve issues.
• Customization of lists, views, layouts, and data for specific clients.
• Creation and management of custom fields and flows for client customizations.
• Deployment of changes from sandbox to production environments.
• Testing changes to ensure that all test cases are met.
• Testing new releases for impact on current customizations.
• Must be self-directed and well organized with ability to process information logically.
• Should demonstrate flexibility and willingness to handle multiple tasks simultaneously, with the ability to work well with others in a professional environment.
• Complies with all Company policies and procedures as well as Federal, State, and local regulations.
• Demonstrates dependability and reliability by being punctual, working assigned shifts and completing responsibilities in a timely manner.
• Interacts politely and effectively with customers, fellow employees, and business partners.
• Talks with, listens to and signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team.
• Maintain a flexible work schedule to accommodate account/client needs.
• Must maintain and keep the confidentiality of all customer, client, and company information in accordance with the confidentiality agreement signed at the commencement of employment.
• Will be required to perform other job duties as requested, directed, or assigned.