PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

As the Director of Sales at PolyAI, you will be responsible for defining and executing the sales strategy, expanding our customer base, and ensuring revenue growth within EMEA + UK. You will lead two professionals with potential to expand the team, establish strong relationships with key clients, and contribute to the overall success of the company.

Key Responsibilities:

• Sales Strategy and Planning
  • Develop and implement a comprehensive sales strategy aligned with PolyAI's business goals and market opportunities
  • Define and monitor sales targets, KPIs, and performance metrics
  • Continuously assess market trends and competitive landscape to adapt and refine the sales approach
• Team Leadership
  • Recruit, mentor, and lead a high-performing sales members as we expand our Europe and UK presence 
  • Foster a culture of collaboration, accountability, and continuous learning within the sales organization
  • Provide guidance and coaching to maximize the team's potential
  • Ensure team is enabled on product, industry landscape and internal process
• Customer Relationship Management
  • Build and nurture strong relationships with key customers, partners, and stakeholders
  • Understand customer needs, challenges, and pain points to tailor solutions and maintain high levels of customer satisfaction
  • Act as a trusted advisor to clients, ensuring they realize the full value of PolyAI's solutions
  • Work closely with Customer Success to deliver high renewal and upsell rates
• Revenue Generation
  • Drive revenue growth by meeting or exceeding sales targets and quotas with strong linearity
  • Identify and pursue new business opportunities and partnerships
  • Negotiate and close complex, high-value deals
  • Realize a high participation rate across team
• Market Analysis and Insights
  • Stay informed about industry trends, competitive developments, and emerging technologies in the conversational AI space
  • Utilize market insights to inform product development and sales strategies
• Reporting and Analytics
  • Implement robust sales reporting and analytics tools to track performance and provide regular reports to the executive team
  • Use data-driven insights to make informed decisions and optimize sales processes

• Experience selling Contact Center/Customer Experience solutions to enterprise level organizations
• Fluency in more than one language
• 5+ years of leadership experience
• Experience with AI solutions in the contact center or customer experience space
• Experience selling direct to customers and via alliances/channel partnerships
• History of achieving quota as a leader and individual contributor
• Knowledge of industry landscape
• Experience selling on technical and value differentiators

(UK) Benefits

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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