Description

vHive is seeking a dynamic and technically skilled individual to occupy a Tech Sales position. This role will help grow and support strategic customer accounts. This role is ideal for someone who combines strong sales capabilities with a hands-on understanding of drone technology and SaaS platforms. You will play a key role in expanding customer usage, adoption, and satisfaction while directly contributing to account growth and long-term partnership success.

You will serve as a trusted advisor, engaging directly with customers at both executive and operational levels. Your ability to educate, inspire, and provide technical value will make you the go-to resource for your accounts.

vHive is seeking a dynamic and technically skilled individual to occupy a Tech Sales position. This role will help grow and support a US based strategic customer account. This role is ideal for someone who combines strong sales capabilities with a hands-on understanding of technology and SaaS platforms. You will play a key role in expanding customer usage, adoption, and satisfaction while directly contributing to account growth and long-term partnership success.

You will serve as a trusted advisor, engaging directly with customers at both executive and operational levels. Your ability to educate, inspire, and provide technical value will make you the go-to resource for your accounts.

Key Responsibilities

• Build deep, trust-based relationships with existing enterprise customers by actively supporting account strategy and showcasing new capabilities
• Deliver engaging technical product demonstrations and training sessions for both executives and end users, in person and remotely
• Own and maintain customer education resources, including the vHive knowledge base and branded video tutorials
• Lead onboarding and ongoing training sessions, ensuring customers are maximizing value from the vHive platform and drone workflows
• Conduct regular check-ins and calls with customers to promote adoption, address issues, and uncover new opportunities
• Proactively drive usage of all platform features and ensure proper integration with the customer's existing systems
• Represent the customer internally, collaborating with Sales, Product, and R&D to advocate for feature requests and improvements
• Travel as needed to support relationship building, training, and demonstrations in the field

Current Key Tasks

• Oversee the quality and relevance of all customer training materials and content
• Serve as a subject matter expert for power users and executive stakeholders
• Act as a bridge between customer feedback and internal product improvements
• Build new workflows and standard operating procedures

Requirements

• 5 years of proven experience in technical sales or similar roles, technical account management, preferably within large enterprise environments delivering SaaS solutions
• Recent experience in the telecom sector is highly preferred
• Deep understanding of organizational dynamics and customer engagement strategies
• Comfortable operating in a global, matrixed organization and handling complex business scenarios with professionalism
• Track record of achieving growth and success targets through customer relationship management
• Strong interpersonal and communication skills, both written and verbal
• Technical knowledge of drone systems and software is required
• Fluent English (spoken and written)
• Resume must be submitted in English
• Location: Mexico, Dallas, or Minnesota
• Ability to travel up to 25% of the time

Nice to have

Preferred Skills and Experience

• Familiarity with SaaS platforms, particularly in roles involving customer implementation, usage expansion, or technical support
• Experience working with or selling into telecom carriers or network operators, with an understanding of industry-specific challenges, infrastructure, and operational needs
• Ability to communicate technical concepts related to drone data capture, modeling accuracy, and platform capabilities in a clear and engaging way
• Background in technical sales, solutions engineering, or customer success within a drone technology or geospatial analytics company is a plus
• Knowledge of integration between drone data and enterprise asset management or network planning systems is an advantage
• Hands-on experience with UAS (Unmanned Aerial Systems), including flight operations, mission planning, and hardware troubleshooting

Strong understanding of photogrammetry principles and workflows, including the generation and interpretation of 3D models, digital twins, and point clouds