Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

All of Block's product services are organized into business units with their own product and engineering teams. Underneath, there's a connected platform team that supports the company. We are that platform. Within the platform, our team’s focus is on using AI to accelerate productivity across the company, automating routine tasks like knowledge retrieval and code migrations. Our team works cross-functionally across Block’s business units to deliver the most impactful tools to developers, and oftentimes working closely with teams to understand specific needs, and then generalizing those across Block.

We are seeking an enthusiastic and experienced Product Manager to drive the utilization of AI in improving developer experience and operational efficiency. This pivotal role involves collaborating across various business units to identify and capitalize on opportunities where AI can make a significant impact. As the bridge between technical teams and business stakeholders, you will be responsible for leading the development of new AI-driven tools and features from initial concept through to successful launch. You will work closely with the engineering team to ensure tight collaboration, enabling rapid development and experimentation of AI solutions. You will manage the alpha and beta testing phases, meticulously gathering user feedback, refining features to ensure alignment with user needs and business goals, and driving critical adoption among users. Additionally, you will coordinate with the broader product team to seamlessly integrate AI capabilities into internal processes and scale successful features across the organization.

In this role, you will also position yourself as a company expert in AI, staying ahead of industry trends and continuously driving innovation within the organization. This is an exciting opportunity to transform the work experience at Block and become a company expert in AI!  

Qualifications

Qualifications

• Experience: Minimum of 5 years of experience in product management, focusing on AI or related technologies. Proven track record in building 0-1 products using Agile methodologies with iterative development and customer feedback.

• Communication and Collaboration: Exceptional communication and interpersonal skills, capable of effectively collaborating with cross-functional teams and conveying complex ideas to both technical and non-technical audiences. Proven ability to work effectively in a team environment, with strong leadership skills to inspire and guide cross-functional teams.

• Technical Proficiency: Strong understanding of AI technologies, machine learning, and data analytics, with the ability to work closely with technical teams and contribute to engineering discussions, ensuring the feasibility and scalability of product features.

• Adaptability and Problem-Solving: Ability to thrive in a fast-paced, dynamic environment, comfortable with ambiguity, and able to pivot as needed. Demonstrates exceptional creative thinking and problem-solving skills to develop innovative solutions to complex challenges.

• Project and Stakeholder Management: Capable of managing multiple priorities and stakeholders simultaneously with strong organizational skills to handle diverse projects and timelines effectively.

• User-Centric Approach: Strong focus on user needs and feedback, with experience in gathering and integrating user feedback into product development. Committed to ensuring AI solutions align with user needs and business goals.

• Innovation and Continuous Learning: Passionate about innovation with a proactive approach to problem-solving, eager to continuously learn and adapt to new challenges and technologies.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $180,000 - USD $270,000
Zone B: USD $171,000 - USD $256,600
Zone C: USD $162,000 - USD $243,000
Zone D: USD $153,000 - USD $229,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.