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Job Category
Customer Success, SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
UKI Technical Architect Job Description
Overview
Agentforce is Salesforce’s newest innovation - a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences.
The UKI Data & AI Technical Architect Team is dedicated to helping Salesforce customers and prospects understand and demonstrate how Salesforce can deliver Agentforce solutions which deliver real business value.
The Salesforce UKI Technical Architect Team is a destination Solution Engineering ( pre sales ) team within Salesforce, and we are very focused on growing the knowledge and experience of all the team members. The successful candidate will be aligned with a strong growth programme to help them develop a full range of technical skills over time.
Role Description
The UKI Data & AI Technical Architect is a customer-facing specialist position within the Solutions Engineering organization. With a blend of business, technical, and sales skills, the Technical Architect acts as a domain expert who utilises a consultative approach to understand business and technical requirements. Technical Architects help the sales teams develop and refine a customer-centric technical sales strategy and Salesforce-solution fit.
As a Data & AI Technical Architect, you’ll act as a trusted advisor to our customers, guiding them through Agentforce and Data Cloud solutions and ensuring they realize the full value of the platform. You’ll combine deep technical domain expertise in Data/AI/ML, data infrastructure, and CRM with strong presentation and solutioning skills. Working side by side with our Account Executives and Solutions Engineers, you will:
Provide technical leadership during pre-sales engagements by assessing customer use
cases, recommending optimal solutions, and shaping the overall technical vision for Agentforce and Data Cloud within their ecosystem.
Champion standard methodologies around Data/AI/ML, data integrations, and the Salesforce platform to drive innovation and customer adoption.
Create and deliver relevant content demos, videos, white-papers, enablement
sessions—to both internal and external audiences, establishing yourself as a leader with vision.
Build and present Proof of Concepts within sandbox environments to highlight the value of agents and unified customer data with real-world use cases.
Responsibilities
Tackle Sophisticated Problems: Research customer challenges, architect innovative Data & Agentforce solutions, and drive key technical decisions.
Drive Adoption & Value: Promote platform adoption by driving additional business use cases with the customer.
Showcase Real-World Solutions: Partner with Sales and Solutions Engineering to build compelling demos and prototypes that illustrate immediate ROI and practical use.
Facilitate Workshops: Orchestrate targeted workshops that drive technical approaches and best practices aligned with the customer's defined business objectives and priorities.
Develop Cross-Platform Solutions: Integrate Data Cloud, CRM, analytics tools, and cloud services (REST APIs, SDKs, data pipelines) into scalable, cohesive architectures.
Lead Technical Thought Leadership: Produce best-practice documentation, architectural diagrams, and enablement materials that highlight emerging AI trends and Agentforce innovations.
Learn & Tinker: Continually participate in product, sales, and training/certifications to acquire and maintain the knowledge necessary to be effective in the position.
Preferred Qualifications
Solid experience with the Salesforce Platform ( Platform Application Development experience would be a plus )
Any Data Cloud and/or Agentforce implementation experience a strong plus
Expertise in designing and implementing data integrations across various systems.
Hands-on work with Generative AI, Large Language Models (LLMs), agent-based frameworks, and prompt engineering.
Proven experience presenting and demonstrating to senior business and technical stakeholders.
Experience in facilitating and leading customer-focused workshops.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
