TITLE: Natural Language Processing Analyst
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT
WorldLink:
WorldLink
is a rapidly growing information technology company at
the forefront of the tech transformation. From custom
software development to cloud hosting, from big data
to cognitive computing, we help companies harness
and leverage today’s most cutting-edge digital
technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to
dream and do. These are just a few words that describe
what life is like at WorldLink. We embrace a culture of
experimentation and constantly strive for improvement and
learning.
We take
pride in our employees and their future with continued
growth and career advancement. We put TEAM first. We are a
competitive group that like to win. We're grounded by
humility and driven by ambition. We're passionate, and
we love tough problems and new challenges. You don't
hear a lot of "I don't know how" or "I
can't" at WorldLink. If you are passionate about
what you do and having fun while doing it; tired of rigid
and strict work environments and would like to work in a
non-bureaucratic startup cultural environment, WorldLink may
be the place for you.
For more
information about our craft, visit
https://worldlink-us.com
.
WHO
we’re looking for:
We are
looking for a Natural Language Processing Analyst who will be responsible for applying NLP to solve business problems in operations, including analyzing customer interactions to extract actionable insights and optimize workflows. You will be proficient in SQL, Python, and Natural Language Processing (NLP). You will require a strong background in handling complex unstructured datasets and uncovering patterns that fuel smart decision-making.
Role
and Responsibilities:
Follow agile development principles to develop and deploy cutting edge Data Products and POCs using massive sets of structured and un-structured data.
Ensure the data product is deployed with through testing and is of the highest quality.
Communicate the results to other members of the team in a clear and intuitive manner.
Interface with leadership and team members regularly to brainstorm ideas, communicate progress and risks.
Use JIRA and Confluence as tools for Agile Project planning.
Communicate the progress and results in a clear, concise and timely manner with other stake holders.
Data
Always looking out for data resources that enhance the model performance.
Clearly communicate with PMs about acquisition of the data sources.
Work with team members to develop and design solutions for data products.
Write code to clean, munge, analyze, EDA, visualize terabytes of data.
Be proficient in EDA and visualizations.
Debug the machine learning models with ease.
Understand the upstream and downstream interface requirements and design the solutions accordingly.
Always look for avenues for automation in data pipelines wherever applicable.
Get comfortable in following the team’s sprint planning procedures.
Clearly communicate with DE about deployment requirements.
Work with DE to get the data in Data Lake in the required format.
Compliance
Ensure completeness of the product,
Make sure that the product is of the highest quality.
Adept at documenting the analytical work. Ensure that the documentation is complete and reviewed by Team Leads.
Ensure code meets team standards.
Use JIRA for agile development.
Required Experience and Education:
4-6 years of experience in Customer Service functions for consumer products, retail, tech, telecom, or financial industries.
2-4 years of experience in Big Data environment specifically Hive/Spark where you have worked on solutions that scale smoothly on high-volume (1TB+) & high-dimensionality (500+ variables per schema) data.
BS or MS in Mathematics, Computer Science, Engineering, or Economics (required).
Experience in Customer Service Operations in one of the following domains:
Telecom/retail/e-commerce/consumer packaged goods (CPG), Mobile or Consumer electronics industries.
Experience with Agile Principles/Scrum/Kanban.
Solid understanding of Hadoop (Hive and Impala) & Spark (PySpark/Scala).
Proficient in (Python/Scala/R/Java ) & SQL.
Solid coder who uses either SQL & (Python/Spark/R) to deploy data solutions or data products into production.
Proficient in Data Visualization Software – Tableau/Power BI.
Worked with massive structured/unstructured data sets before.
Experience with state-of-the-art NLP algorithms and models including BERT, GPT, RoBERTa, and T5, as well as traditional techniques like TD-IDF and word embedding.
Proficiency in tools and frameworks such as SpaCy, NLTK and TensorFlow/PyTorch for developing and deploying NLP models.
Demonstrated ability to build and fine-tune NLP solutions for tasks like sentiment analysis, topic modeling, named entity recognition, and text summarization.
Necessary Skills and Attributes:
Self-motivated
individual with the ability to thrive in a team-based or
independent environment.
Detail-oriented with strong
organization skills.
Ability to work in a
fast-paced environment.
Limited supervision
and the exercise of discretion.
Proactive and sometimes Reactive:
"Think and Jump right in" attitude.
Independent contributor simultaneously valuing feedback from team members.
Work Style:
Be analytical and solve problems without losing sight of end goals.
Detail oriented but never lose sight of deadlines.
Procedure Oriented:
Clearly understand and agree on the standards set by the leadership and how they will be evaluated.
Maintain standards most of the time however should voice new procedures and systems.
Interpersonal skills:
Need to be able to empathize with the team and be able to control his/her internal state to handle the workload during ambitious targets.
Given ambitious deadlines, be proactive and extract clarity on requirements, deliverables and tasks from PM and leadership.
Quality Control:
Constantly check on models and not assume that things are ok.
Highly enthusiastic in uncovering actionable insights from data and conveying these insights to business as stories that stick.
Strong analytical person who loves solving business problems using massive data sets.
Ability to interface with leadership and team members to get clarity on your requirements, end goals and deliverables.
Always have an eye on the products you deployed and never assume that everything is ok.
Comfortable following the procedures and coding standards set by the organization
Physical Demands:
The
physical demands described here are representative of
those that must be met by contract employee to
successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
While
performing the duties of this job, the contract employee is
occasionally required to stand, clean, crawl, kneel, sit,
sort, hold, squat, stoop, stand, twist the body, walk, use
hands to finger, handle, or feel objects, tools or
controls, reach with hands and arms, climb stairs or ladders
and scaffolding, talk or hear, and lift up to 20 pounds.
Specific vision abilities required by the job include
ability to distinguish the nature of objects by using the
eye. Operate a computer keyboard and view a video display
terminal between 50% - 95% of work time, including prolonged
periods of time. Requires considerable (90%+) work utilizing
high visual acuity/detail, numeric/character distinction, and
moderate hand/finger dexterity.
Performs
work under time schedules and stress which are normally
periodic or cyclical, including time sensitive deadlines,
intellectual challenge, some language barriers, and project
management deadlines. May require working additional time
beyond normal schedule and periodic travel.
WHAT
we’ll bring:
During
your interview process, our team can fill you in on all the
details of our industry-competitive benefits and career
development opportunities. A few highlights
include:
WHAT
you should know:
Our
success begins and ends with our people. We embrace
diverse perspectives and value unique human
experiences. WorldLink is an Equal Employment
Opportunity and Affirmative Action employer. All employment
at WorldLink is decided on the basis of
qualifications, merit, and business need. We endeavor
to continue our footprint as a diverse organization by
highlighting opportunities for all people. WorldLink
considers applicants for all positions without regard to
race, color, religion or belief, sex, (including pregnancy and
gender identity), age, national origin, political affiliation,
citizenship status, marital status, military/veteran status,
genetic information, sexual orientation, gender identity,
physical or mental disability or any other characteristic
protected by applicable laws. People with disabilities who need
assistance with any part of the application process should
contact us. This
job description is designed to cover the main responsibilities
and duties of the role but is not designed to be a
comprehensive list of all.
