at CAST AI
Full TimeCAST AI is the leading Kubernetes cost optimization platform for AWS, GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.
The company has raised $73M from investors, including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees globally and is headquartered in Miami, Florida.
However, this is merely the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent, motivated, and self-reliant people to help us fulfill this ambitious mission.
PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback, act, and iterate to improve customer experience.
LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build long-term value across team boundaries.
DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself, the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth, and mentor others to raise the collective bar.
EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness, honesty, and respect. Once a path is chosen, be ready to disagree and commit to a direction.
Our customer-obsessed Customer Success (CS) team serves as the critical bridge between our customers and CAST AI, representing both the voice of the customer to CAST AI and the voice of CAST AI to the customer. This team ensures our customers achieve success using our platform while fostering a seamless and collaborative relationship with the broader CAST AI organization.The CS Team lives by the core values of being Smart, Humble, and Hungry. We value technical excellence, a collaborative mindset, and a strong drive to succeed. If you thrive in fast-paced environments and enjoy tackling challenges with a customer-first mentality, this role is for you.
• Team Leadership: Lead and mentor the technical support team, providing guidance, training, and performance feedback to develop a strong, skilled team.
• Customer Success Oversight: Act as the go-to technical expert, ensuring the team delivers exceptional support to customers. Represent CAST AI as a trusted advisor to resolve complex issues and align with customer goals.
• Technical Collaboration and Troubleshooting: Collaborate directly with customers to diagnose and resolve complex technical issues. Lead escalations and ensure timely resolution of critical incidents.
• Process Improvement: Identify inefficiencies in workflows and implement processes to enhance team productivity and effectiveness.
• Knowledge Sharing: Oversee the creation and maintenance of the internal knowledge base by documenting best practices, troubleshooting techniques, and technical guides to empower the team and customers.
• Hiring and Onboarding: Actively participate in recruiting efforts, evaluating candidates for technical and cultural fit, and ensuring smooth onboarding for new hires.
• Cross-functional collaboration: Work closely with engineering, product, and other teams to escalate issues, provide customer feedback, and align on delivering solutions.
• On-Call Support Leadership: Oversee on-call rotations, ensuring team readiness to provide after-hours support and maintaining high standards of customer satisfaction.
Experience:
• 3+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage.
• Strong Linux/Unix fundamentals.
• Experience with at least one major public cloud provider (AWS, Azure, GCP).
• Proven leadership experience in managing or mentoring technical teams, with a focus on skill development and team building.
Skills:
• Exceptional problem-solving abilities and a passion for diagnosing and resolving complex technical issues.
• Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
• A track record of successfully leading initiatives that improve team efficiency or customer outcomes.
• A collaborative mindset, with the ability to drive cross-functional projects and align teams.
Education:
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Remote Flexibility: Work from anywhere within the EMEA region with flexibility around CET hours.
• Leadership Role: Be part of a high-performing team and contribute to its growth and success.
• Impact and Visibility: Work in a flat organizational structure with direct access to leadership, including the CEO and CTO.
• Compensation and Benefits: Competitive salary based on experience, along with stock options to ensure you have skin in the game.
• Focus on Development: Enjoy 10% of your time dedicated to self-improvement or personal projects.
• Fast Feedback Loops: Work in a dynamic environment where features ship fast (1-4 weeks) and receive immediate customer feedback.
• Minimal Bureaucracy: Focus on solving real problems without the overhead of excessive meetings or red tape.
