About Norm Ai Norm Ai is the Compliance AI Platform for legal standards-based reasoning & workflow automation. We developed the first Domain Specific Language (DSL) for fully representing regulatory requirements in AI code. This DSL, deployed with our enterprise platform, enables Norm clients to transform workflows and apply compliance checks at the source of business activities. We are setting the norms for compliance processes at the largest institutions in the world. Our client base includes firms with a combined $17 Trillion in AUM, and growing quickly. Our Software Engineers came from Palantir, Google, Meta, AWS, Harvard, Stanford, and MIT. Our Legal Engineers are from Harvard Law, Stanford Law, Yale Law, Sullivan & Cromwell, Simpson Thacher, Davis Polk, Greenberg Traurig, the SEC, and FINRA. We have raised $85 million over the past 18 months from top VCs and global institutions, including Vanguard, Blackstone, Bain Capital, Coatue, Craft Ventures, New York Life, Citi, TIAA, and Marc Benioff.
This Role As a Legal Implementation Associate at Norm Ai, you will occupy a pivotal role at the intersection of law, technology, and client success. Your primary responsibility will be to act as a legal subject matter expert by deeply engaging with clients as they navigate complex compliance and regulatory challenges using the Norm Ai platform. You will guide client onboarding and lifecycle engagement, ensuring clients maximize the platform's value while aligning their business objectives. In this role, you will collaborate closely with internal teams—including Client Engagement, Sales, Legal Engineering and AI Engineering—to ensure seamless client experiences and proactive solutions. You will translate legal, compliance, and business issues into actionable insights, becoming a trusted partner to our clients by surfacing client feedback and identifying opportunities to enhance the platform. You will also leverage our internal tools to further develop automated analysis of regulations. You will need to be comfortable presenting and navigating nuanced discussions on regulatory and compliance topics, and wherever possible, you will seek to go above and beyond to meet their needs and demonstrate the value of Norm Ai. Whether it's preparing insights, conducting in-person, on-site client sessions, or dissecting complex documentation, your work will underscore Norm Ai’s value proposition. You will connect the dots between regulatory landscapes, clients' operational contexts, and Norm Ai’s technology, driving success for both our clients and our company. Beyond client interactions, you will contribute to strategic initiatives, producing thoughtful, metrics-driven materials that help tell Norm Ai’s story and advance its mission.
Responsibilities
Drive Client Success: Actively participate in and help lead client onboardings, ensuring a smooth adoption of the Norm Ai platform. Serve as the regulatory and compliance expert in client engagements, providing personalized support and ensuring clients derive maximum value from the platform.
Regulatory Expertise and Analysis: Offer sophisticated insights on regulatory and compliance matters, connecting these insights to the platform’s capabilities and the client’s unique needs. Leverage our internal tools to further tailor our automated analysis of regulations to our clients' needs.
Strategic Advocacy: Capture, organize, and present feedback that shapes product enhancements and improves client outcomes.
Build Client Trust: Cultivate long-term relationships with clients, becoming a trusted advisor by proactively addressing challenges and identifying opportunities to add value.
Custom Solutions: Develop tailored solutions, including preparing collateral, reviewing regulatory documents, and providing clients with actionable advice specific to their industry and organizational goals.
Proactive Problem-Solving: Identify and resolve potential client issues, coordinating with internal teams to ensure timely and successful outcomes. Resolve any issues in a timely manner, engaging other internal resources as needed. Leave no stone unturned and always strive for excellence.
Communications & Presentations: Craft compelling presentations, demos, and legal collateral to communicate complex ideas in an accessible, professional manner.
Skills & Experience - Core
Juris Doctor (JD) required, with strong legal acumen and 1-2 years of experience in legal or compliance roles.
Significant experience working with legal professionals, compliance officers, or in highly regulated industries (e.g., financial services, insurance).
Exceptional communication skills with a proven ability to convey complex legal and regulatory concepts in a client-friendly manner.
Demonstrated ability to manage complex client relationships.
Highly independent and comfortable operating as an individual contributor.
Detail-oriented with strong organizational and project management skills.
Willingness to adapt, taking on both leadership and supportive roles as needed.
Skills & Experience - Pluses
Prior experience in compliance consulting or regulatory advisory roles.
Background in AI-powered technologies or legal technology platforms.
Experience at a venture-backed company.
Familiarity with compliance and regulatory frameworks applicable to financial services or similar sectors.
What Success Looks Like 30 DaysMaster the Norm Ai platform and client onboarding processes.Gain a strong understanding of the compliance and regulatory frameworks Norm Ai supports.Confidently articulate Norm Ai’s value proposition and deliver client demos. 60 DaysIndependently manage client onboarding and provide regular updates.Establish meaningful relationships with clients, understanding their unique legal and compliance needs.Surface actionable feedback to the product team, enhancing platform functionality. 90 DaysLead the entire client engagement lifecycle, from onboarding through renewal.Be regarded as a trusted legal and compliance advisor by clients.Drive client renewals and upsells by consistently demonstrating Norm Ai’s value.Navigate complex client discussions with minimal preparation, effectively aligning their needs with Norm Ai’s offerings.
